• 190006K2-AEE Senior Technical Customer Services Engineer Jobs in Malaysia - 1010863

    HENKEL (MALAYSIA) SDN. BHD.
  • 3 - 5 Years
  • Malaysia - Penang
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  • Posted above 1 month
  • Job Views: 24
  • Job Applicants: Less than 10

Job Description

The primary function of a AEE Senior Technical Customer Services is to provide field service engineering support for new and existing products Specifics include design and administration of internal screening evaluations on developmental and commercialized products, optimization of material assembly processes and direct interaction with customers to troubleshoot and solve product and process related problems

What we offer
Familiar with semiconductor and electronics industryConducts some applications engineering laboratory work in a safe manner including the use of proper Personal Protective Equipment (PPE), adherence to site safety practices, use of laboratory equipment, 5S, etcSuccessful at solving a variety of customer issues with supervisionAssists in maintaining project time-linesAbility to self-generate project work to gain further understanding of key issues at stakeConceives novel approaches to application process development, troubleshooting, and material characterizationTo verify, troubleshoot and provide solution on technical issues happened at customer sitesTo handle technical and application related enquiries from customerTo provide product recommendation to customerTo work closely with internal team (Sales, plant, QA, product development, etc) to ensure projects/issues are successfully closedTo provide technical and analytical support to team when requiredTo provide product presentation and training to customersUse of structured DoEs to optimize processes and/or determine root-causes and clearly conveys key learnings, recommendations and path forward to team/departmentResponsible for completing material screening and/or beta-site testing plansMay lead customer interaction/communicationsUse of Project Management skills to drive projects to completionMay give specific work direction to one or more techniciansDevelops & presents presentations and webinars
What we are looking for

Minimum of a Bachelor’s degree in Chemical Engineering, Chemistry, Material Science, Mechanical Engineering or other related fieldsExperience working in a Chemical laboratory, Surface Mount or Semiconductor Packaging environment is preferredAbility to gather, understand, and interpret chemical, physical and mechanical dataDemonstrated ability to partner with other team members in product development programsExperience in writing technical papers or reports as well presenting results to some technical teamsSolid interpersonal skills Candidate must be able to work as a team member and independently on multi-task assignmentsKnowledgeable in Power Point, Word, Lotus Notes, Excel, Microsoft Project and Statistical Analysis Software is preferred

Profile Summary

Type:Company Job

Role:Non-Executive

Industry:Manufacturing/Production

Salary:Not Disclosed

Deadline:03rd Mar 2020

Company Profile

Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market – across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success. In 2018, Henkel reported sales of around 20 billion euros and adjusted operating profit of around 3.5 billion euros. Henkel employs more than 53,000 people globally – a passionate and highly diverse team, united by a strong company culture, a common purpose to create sustainable value, and shared values.
As a recognized leader in sustainability, Henkel holds top positions in many international indices and rankings. Henkel’s preferred shares are listed in the German stock index DAX.For more information, please visit www.henkel.com

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