Role Purpose:The Accommodation Services Specialist is the entry level role for the Accommodation Services division (Partner Services function), which is responsible for facilitating Onboarding and Support for all our partners. An Accommodation Services Coordinator will provide support to the Accommodation Services Manager and will support the team with property sign ups, relationships, and to coordinate with other departments involved in assigned projects.Responsibilities of the role:Educate partners on the use of the extranet, manage availability on siteAssist in activation of listings (outbound and inbound calls, tickets) Process sign-ups so that there is zero backlogHandle support tickets from Partners and Market Management team with the highest integrity and qualityOptimize content to maximize conversionPrepare reports as necessaryParticipate in market and competition research (if required)Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.Share and seek out best practices and knowledgeAccountable for meeting individual KPIs and team goals and following proceduresPromoting supplier self-service support and maintenance.Increase operational efficiencies and revenue within the team, and improve inter department workflowsImprove Net Promoter scores/ Satisfaction Scores from accommodation partnersQualifications/Experience:Bachelor or equivalent degree requiredAt least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to applyStrong communication skills with fluency in English & Bahasa Malaysia (spoken & written)Basic computer and MS Excel skillCompetencies/Skills:Adaptable to new technologies, quick learnerExcellent written and verbal communication skills along with a strong ability to convinceAutonomous and result driven (history of achieving ambitious targets)Navigates well in ambiguous work environments (minimal structure or formalised processes)Energetic and driven personalityAdapts well to and is energized by changeMust be operationally orientatedAbility to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business.
Type : Company job
Role : N/A
Industry : Travel/Tourism
Salary : MYR 3,000 - 3,200
At Agoda, we believe that our people are our biggest strength. We work hard and have fun, and we choose people who are dedicated to making things great. We believe it, and we prove it, every day, in our lives at work and outside. We celebrate our diversity, and whether you’re into sport, music, family, or creative anachronism, at agoda you can be who you want to be.
Founded in 2005, and still headed by our co-founder, Agoda is dedicated to doing things the right way and not the easy way – something that has guided every Agoda decision since its inception, and which remains a cornerstone of Agoda’s company culture today. Teams collaborate closely, whether it’s across the room or across the world, and we encourage communication to be open, frequent, and constructive.
Agoda became part of Priceline Group, the world’s leader in online travel and related services in 2007.