ResponsibilitiesAssist Superior to manage customer loyalty program.Responsible for retaining and growing membership data baseAssist Superior to manage and guide all merchants and customer service team on standard operating policiesIdentify and assess customers/members need to achieve satisfactionBuild sustainable relationships and trust with customers accountFollow up to ensure resolutionSupport superior to assist and plan on campaigns that will boost the membership databaseTo support customer service team on enquiries, feedback and issues pertaining to the loyalty programDevelop and execute on customer retention and strategies for long-term customer relationship managementEnsure smooth transitions and positive Customer Experiences from Sales to Delivery to Support, including the ability to identify and act on opportunities to advocate for the customerBuild and deliver program reporting and provide regular updatesUncover opportunities to implement new or existing systems across or in specific teams as needed, to improve customer experience and team efficiencyTo assist with telemarketing (tenants) and provide status report, follow-ups and etc for campaignsTo assist with E-Wallet campaign activationRequirementsCandidate must possess at least a Professional Certificate, Bachelor s Degree, Post Graduate Diploma, Professional Degree, Marketing or equivalent in Business Admin or Marketing.Fresh graduates are welcomed to apply.Applicants must be willing to work in Paradigm MallKelana Jaya or .Candidates with experience in data entry, telemarketing and copywriting skills have an added advantage.Candidate must possess excellent communication skills (English).
Type : Company job
Role : Junior Executive
Industry : Retail/Merchandise
Salary : Not Disclosed
WCT Group was first established with the incorporation of WCT Earthworks & Building Contractors Sdn Bhd on 14 January 1981 and subsequently changed its name to WCT Berhad (“WCTB”). WCTB was listed on the Main Market of Bursa Securities and was one of the FBM100 Component Stocks before the WCT Group undertook an internal reorganisation in year 2013. Following the successful internal reorganisation of WCT Group on 8 July 2013, WCTB had transferred its listing status on the Main Market of Bursa Securities to WCT Holdings Berhad (“WCTH”) (Company No. 930464-M). Consequently, the WCT Group’s various business operations have now come under WCTH.
WCTH is an investment holding company with an investment in two main subsidiaries, WCTB and WCT Land Sdn Bhd which are primarily involved in engineering and construction, property development and investment & management activities.
For more information or updates, please visit www.wct.com.my.