• Application and Technical Support for Learning Platforms Jobs in Malaysia - 1008568

    Universal IT Solutions Sdn Bhd
  • 1 - 3 Years
  • Malaysia - Selangor - Puchong
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  • Posted above 1 month
  • Job Views: 12
  • Job Applicants: Less than 10

Job Description

Specialising in eLearning industry

Provide ongoing Learning Platform’s front-end user support (eg assigning/registering for training) and resolving moderately complex issues for the assigned organization

Manage Learning Platform by understanding of system capabilities and limitations, troubleshoot and be able to use problem-solving abilities to provide direction on how to achieve an exceptional desired end-user experience

Manage, document processes and procedures, plus resolves issue with Learning Platform’s service request tickets system in partnership with Learning Platform’s vendor and/or other team members

Responsible for conducting moderate and/or complex data tasks (like creating reports and maintaining courses, enrolling users, etc)

Provide ongoing auditing of data to ensure high-level of data quality and integrity as well as propose solutions and/or execute data clean-up efforts

Provide end-users with assistance as it pertains to running reports or provide back-end reporting support during a regulatory audit (depends on customers’ support maintenance programme)

Assist with smaller learning operations projects as needed

Provides training and technical support, and project implementer

Supports the Learning Platform’s functions which includes client’s Learning and Development, clients Learning Platform’s usage etc

Performs other duties as assigned or required Able to manage and handle companies’ exigencies matters


Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Training, or equivalent

Preferably Junior Executives or equivalent Fresh graduates who are eager to be in the eLearning field are encourage to apply Full Time positions available only Contractual positions (Optional)

At least 1 year working experience or fresh graduates

Willing to work in Puchong, Selangor, Malaysia

Possess own transport

Performing like a Learning Platform Administrator role

Learning curve is high, able to pick up learning platforms and authoring tools easily Eg LMS, media hosting, Articulate Storyline, Camtasia, Raptivity, iStudio, etc

Experience with training, support and coordinating programs

Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel and Outlook and any other related softwares that the company uses

Must be able to receive and provide the right feedback to our clients, and excellent analytical and interpersonal skills to identify issues, evaluate problems, procedures and formulate an effective course of action (optional – workaround solutions as well)

Resourceful - always find solutions for clients issues, conduct R&D on softwares or learning platforms,

A meticulous person and give attention to data accuracy (Detailed oriented and highly organized)

Teamwork - ability to interact effectively with various levels of staff and management, partners as well as clients, as well as ability to communicate effectively orally and in writing

Eager and willing to learn, initiative to learn, and creative thinking at all times

Mandatory programming languages – HTML with CSS, Java Script, Java, PHP, C++, API related languages, and any Augmented Reality (AR) / Mixed Reality (MR) related languages

Excellent communication skills - written, verbal, and interpersonal in Bahasa Malaysia and English, Mandarin (Optional)

Highly self-motivated and independent, and ability to work independently and interpret business requirements

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Computer/Information Technology (Software)

Salary:MYR 2,500 - 3,000

Deadline:26th Feb 2020

Company Profile

eLearningMinds is a homegrown Digital Learning Solutions provider in Malaysia and China. Since 2004, we have helped many organisations and institutions to improve their performance in enhancing eLearning boundaries. Through learning and technology, we are committed to resolve your learning and performance challenges by delivering amazing results. We listen to our client requirements, review their needs and recommend the best approaches.
Our website: http://www.elearningminds.com/
Facebook: https://www.facebook.com/elearningminds.my
Linked In:https://www.linkedin.com/company/elearningminds

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