• Application Support (Bank- Hong Kong Region) Jobs in Malaysia - 1009283

    DXC Technology
  • 2 - 4 Years
  • Malaysia - Selangor - Cyberjaya
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  • Posted above 1 month
  • Job Views: 16
  • Job Applicants: Less than 10

Job Description

IT Consultant – Application Support

Role Summary
Responsible for providing technical support using multiple channels – onsite, phone, email, chat in order to detect, diagnose and resolve technical/incident issues encountered and at the same time fulfill any service requests coming from the client/users Successful candidates should be able to apply diagnostic techniques to identify problems, investigate causes and recommend and execute solutions in order to fix the problem/incident and should be able to systematically fulfill enhancement and ad-hoc service requests coming from the users Lastly, candidates should be able to document problems/incidents using a support tool for incident diagnostics and solution implementation

Job Description
Provides assistance in diagnosing problems and providing solutions to resolve a technical problem/issue/incidentApplies troubleshooting techniques, tools and procedures to identify problems, investigate causes and recommend solutions to fix the problems/issues/incidentsGives advice to customers/users on how to fix the problems/issues/incidentsMonitors problems/issues/incidents to ensure that these are completely resolvedEscalates more complex problems/issues/incidents to a more senior level supportAssists in fulfilling ad-hoc and enhancement service requests by running reports, implementing the solution, performing system integration testing, and assisting users in performing user acceptance testingPreferable someone with hands-on experience with eBWORX TBS product or their Cash Management System / Transaction Banking System / JAVA / SQL / SIBS / AS400 / OracleAble to communicate in Cantonese as will be liaising with Hong Kong Region
Diploma / Degree in Computer Science / ProgrammingAt least 2 years working experience in the specific rolePreferable someone that has experience in Banking ApplicationAble to speak in Cantonese as will be dealing with people from Hong KongWilling to work in Cyberjaya

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Computer/Information Technology (Software)

Salary:Not Disclosed

Deadline:01st Mar 2020

Company Profile

DXC Technology is a technology company headquartered in Tysons Corner, Virginia. DXC provides information technology and consulting services to enterprise clients. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol “DXC” and is a component of the S&P 500 index. DXC launched from the merger of Computer Sciences Corporation (CSC) and the Enterprise Services business of Hewlett Packard Enterprise (HPE).

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