• Application Support Engineer Jobs in Malaysia - 1018079

    CGI IT Consulting Sdn Bhd
  • 4 - 6 Years
  • Malaysia - Kuala Lumpur - Bangsar South
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  • Posted above 1 month
  • Job Views: 14
  • Job Applicants: Less than 10

Job Description

Application Support Engineer ( Technical Support Engineer)

Scope of Work

Work includes handling incoming issues from users worldwide, supporting other service delivery areas with system/database competence, developing or supporting the development of new technical solutions and improving the current services
Expertise in trouble shooting combined with a solid understanding of how the application works in the environment is a key success factor
This role requires installation and configuration of the application, diagnosis of application faults and solving technical and applications problems, either over the phone or email communication
This role is responsible to comply with security policies and procedures of our client/company
This role has to use the appropriate standards, procedures and guidelines with regard to service delivery processes, reporting, and documentation and authorisation levels


Degree or Diploma in IT/Computer or any relevant discipline
1-2 years working experience in IT Application Support environment, with at least 3-4 years in the apps support
Some background in software development/ testing/ maintenance will be an added advantage
Experience in supporting Cards and Payment solutions would be advantageous
Experience with mission critical transaction systems would be ideal
Formal knowledge and practice of ITIL and project processes
Fresh graduates are encouraged to apply as trainings will be provided as well
Must be able to work on shift , ROTA set by the Ops Manager
Good command over English (written and spoken)

Technical Skills

SQL Server 2005/2008 training/advanced knowledge (operations, SQL jobs, basic administration, overview)
T-SQL training/advance knowledge (queries, basic SQL statements tuning, handling high volume of data)
Windows Server user knowledge (scheduled tasks, windows administration, Event Logging, basic network overview)
Windows scripting (CMD, BAT, VBS)
Understanding/overview of configuration management (Releases, Change Implementation Plans, responsibilities and approvals, promotion through various testing stages to production, rollback plans, )
Understanding/overview of development, testing and deployment life cycle
Understanding/overview of testing principles and methods
Basic understanding/overview of system continuity concepts for mission critical systems
Understanding/ overview of cards payment systems, Electronic Funds Transfer (EFT) industry

Additional Skills

Highly motivated team player and always eager to learn new technologies
Excellent communication and interpersonal skills
Demonstrated ability to lead a small team
Commitment to delivery, flexible and worked in a multinational environment
Demonstrate flexibility, professionalism, reliability and adaptability to irregular working pattern
Strong analytical / trouble shooting skills
Strong problem handling skills
Customer focussed and understands service provision needs (eg SLA requirements, ticket handling, requests prioritization)
Reliable and able to work independently

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Computer/Information Technology (Software)

Salary:MYR 3,200 - 4,500

Deadline:16th Mar 2020

Company Profile

Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 65,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance and infrastructure management, as well as 150 IP-based services and solutions. With annual revenue in excess of C$10 billion and an order backlog exceeding C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB).

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