• ASP Management Specialist Jobs in Malaysia - 1011467

    ASUSTek Computer Malaysia Sdn Bhd
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur - Menara Keck Seng
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  • Posted above 1 month
  • Job Views: 25
  • Job Applicants: Less than 10

Job Description

Responsibilities



Manage ASUS business post-sales support infrastructure to ensure the delivery of service through ASUS service partners

Manage the service performance to customer, ensure that service level are achieved in the line with contract / SLA and deliver outstanding customer service across the location

Execute ad-hoc strategic initiative as and when required by management

Periodic review of existing systems and processes to ensure it is in good order as well as to implement improvement

Managing the resources and to ensure service coverage is provided according to the agreed resource capacity

To be the provisioning escalation point for specific services for both internal and external customers

To find out the root cause of issue arises from stakeholder for problematic works order and to provide progress update in systems, customers and sales

To analyze provisioning reports so as to identify the milestones that has passed deadline and not acted upon by respective stakeholder

Supports the service process by helping to identify opportunities as well as assisting with qualification analyzing client needs and requirements



Requirements



Candidate must possess at least as Diploma / Bachelor’s Degree in Business Studies/ Administration / Management or equivalent

At least two (2) years of working experience in the related field is required for this position Fresh graduates are welcome to apply

Able to work well in a fast-paced changing, excellent problem solving skills and take initiative in leading change to improve customer satisfaction

Fast learner who is pleasant, patient and self-disciplined

Good command of spoken and written English

Ability to speak and write in Mandarin would be an added advantage

MUST be willing to travel

Profile Summary

Type:Company Job

Role:Senior Executive

Industry:Retail/Merchandise

Salary:Not Disclosed

Deadline:03rd Mar 2020

Company Profile

ASUS is a worldwide top-three consumer notebook vendor and maker of the world’s best-selling, most award-winning motherboards. A leading enterprise in the new digital era, ASUS designs and manufactures products that perfectly meet the needs of today’s digital home and office, with a broad portfolio that includes motherboards, graphics cards, optical drives, displays, desktop and all-in-one PCs, notebooks, netbooks, servers, multimedia devices, wireless solutions, networking devices, tablets, smartphones and wearables.
Driven by innovation and committed to quality, ASUS won 4,385 awards in 2016 and is widely credited with revolutionizing the PC industry with its Eee PC™. ASUS has more than 17,000 employees around the globe with a world-class R&D team of more than 5,500 engineers. The company's revenue in 2016 was US$13.3 billion.
ASUS is also voted in Fortune World's Most Admired Companies for 2 consecutive yearss (2015 and 2016) and is Taiwan most valuable brand for 4 consecutive years (since 2013).

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