• Assistant Manager, Call Center (Client Service Centre) Jobs in Malaysia - 996458

    Company Confidential
  • 0 - 2 Years
  • Malaysia - Selangor
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  • Posted above 1 month
  • Job Views: 9
  • Job Applicants: Less than 10

Job Description

Responsibilities

Executing and achieving planned KPIs for the individual staff towards achieving the overall objectives for the CSC and the CorporationMonitoring and ensuring staff performance and discipline according to the standardsCoaching and ensuring staff produce a quality work, comply with the policy and procedure within the TAT and target metEnsuring staffs are updated and understand the latest information of Corporation’s product, procedures, guidelines, initiative and new development from time to timeIdentifying training requirements or new assignments / responsibilities to provide the staff with knowledge and skills development in order for them to perform their jobs effectivelyReinforcing excellent customer service behaviour by the staffsLiaising with other department / branch and maintain good rapport to obtain full support from the department / branchEmbracing technologies and continuous support to the Corporate portal/websiteReviewing / updating manuals as and when requiredAssumes responsibility of other relevant tasks as assigned from time to time

Requirements
Minimum degree in Accountancy, Banking, Finance, Economics, Business Administration, Mass Communication or equivalentMinimum 5 years related experienceGood knowledge in customer service, credit and financing as well as banking/ FI productsExcellent communication, listening, customer service, problem solving, interpersonal, strong analytical skills and leadership qualitiesComputer literate

Profile Summary

Type:Company Job

Salary:Not Disclosed

Deadline:05th Feb 2020

Company Profile

Financial Institutions

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