Assistant Manager, Call Center (Client Service Centre) - Jobs in Malaysia - 996458

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Job Summary
  • Experience 0-2 Years
  • Telecommuting

Job Description

Responsibilities:Executing and achieving planned KPIs for the individual staff towards achieving the overall objectives for the CSC and the CorporationMonitoring and ensuring staff performance and discipline according to the standards.Coaching and ensuring staff produce a quality work, comply with the policy and procedure within the TAT and target metEnsuring staffs are updated and understand the latest information of Corporation’s product, procedures, guidelines, initiative and new development from time to time.Identifying training requirements or new assignments / responsibilities to provide the staff with knowledge and skills development in order for them to perform their jobs effectively.Reinforcing excellent customer service behaviour by the staffs.Liaising with other department / branch and maintain good rapport to obtain full support from the department / branch.Embracing technologies and continuous support to the Corporate portal/website.Reviewing / updating manuals as and when required.Assumes responsibility of other relevant tasks as assigned from time to time.Requirements:Minimum degree in Accountancy, Banking, Finance, Economics, Business Administration, Mass Communication or equivalent.Minimum 5 years related experience.Good knowledge in customer service, credit and financing as well as banking/ FI products.Excellent communication, listening, customer service, problem solving, interpersonal, strong analytical skills and leadership qualities.Computer literate.

Profile Summary

Type : Company job

Role : N/A

Industry : N/A

Salary : Not Disclosed

Deadline: 2020-02-05

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