Responsible for all processes that related to Merchant / Terminal profile creation and maintenance that requires validation and form filling for Merchant Setup & Document team processing.Provide support in setting up account in Asccend, to be the key liaison unit with TPA and, to raise maintenance form and perform maintenance in Asccend.Manage the team in processing and completing the day-to-day operations as well as develop and enhance processes for merchant operation support.Improve team process and SLA through process enhancement and support automation.To participate project meeting in the stage of URS review and UAT testing. To monitor the result post-Implementation of any project to ensure no impact to Merchant payment team.Support cross function within team in Card and Merchant Operation.Comply with bank policy, regulation and BNM guidelines as necessary.Ensure no backlog exist in own scope and team where to mobilize the resources according team capacity.Ensure escalation is in placed when team encountered problem (i.e. backlog, critical error and system problem).To carry out any ad-hoc or other duties beside of current responsibility as directed by Management.
Candidate must possess at least a Diploma in Finance/Accountancy/Banking or equivalent.At least 3 year(s) of working experience in Banking/Merchant Support Operations.Good command of spoken and written English.Well-versed in MS Office (e.g. powerpoint, excel, word).The ability to work in a dynamic environment and able to perform prioritization and multi-tasking effectively.A team player and able to work independently with minimal supervision.
Type : Company job
Role : Senior Executive
Industry : Banking/Financial Services
Salary : Not Disclosed
Opportunity is never lacking in our progressive and forward-thinking Bank. Growing from strength to strength as one of Malaysia's leading financial institutions, there will always be new grounds explored and fresh, untapped possibilities in the employment arena. In this area, our scope is potentially many times bigger as Hong Leong Bank is part of a large conglomerate. We are currently opening up our doors for performers who can impress us with their talents and take advantage of our competitive remuneration package, personal development programmes and challenging career paths.
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