• Assistant Manager (Operations) - Mandarin Speaker - Johor Jobs in Malaysia - 991864



    Aegis BPO Malaysia Sdn Bhd
  • 3 - 5 Years
  • Malaysia - Johor - Nusajaya
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  • Posted 18 days ago
  • Job Views: 4
  • Job Applicants: Less than 10

Job Description

Responsibilities

To ensure desired customer delight by providing satisfactory response to customer interactionManage Customer Interactions through Inbound & out bound voice contact through his/her team for the various servicesEvolve more effective work process for improving customer interactionsConstantly monitor & review performance metrics for achievement of objectiveTo interface with respective work centre for resolution of complaintsManage resolution of billing queries /IssuesTo track & ensure closure of complaintsTo effectively manage Contact Centre operations for constant performance achievementsIdentify relevant training needs of agents & ensure effective implementationEffectively manage shift operationsInterface with IT/HR/Training/QualityCollate data & generate MIS report

Requirements

Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, any fieldAt least 5 year(s) of working experience as a Team Lead in the related field is required for this positionRequired language(s) Spoken and written fluent English and MandarinPreferably Managers or Team Lead specializing in Customer Service or equivalentFull-Time position(s) available6 working day per weekApplicant must be willing to work on rotational shiftsCandidate will be based in Aegis Johor Bharu

Profile Summary

Type:Company Job

Role:Manager

Industry:Call Center/IT-Enabled Services/BPO

Salary:Not Disclosed

Deadline:30th Jan 2020

Company Profile

"Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees.
Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate."
We recognize people as the key foundation of our extraordinary growth. This reflects in our mission statement: 'Happy Employees, Happy Customers and Happy Shareholders'. Our HR Vision ‘Create a progressive workplace that enables partnership for prosperity’ aims at building an ecosystem which is dynamic, vibrant, contemporary, and presents infinite possibilities for our people.

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