• Assistant Vice President, Digital Transformation & Business Support Jobs in Malaysia - 1013440

  • 5 - 7 Years
  • Malaysia - Kuala Lumpur
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  • Posted above 1 month
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  • Job Applicants: Less than 10

Job Description

Responsibilities -

Collaborate with various internal teams to drive improvements in our Customer JourneyWork closely with the Customer Experience and Customer Operation teams to identify key improvement areas along the Customer Journey and ensure that these improvements are aligned with the oganization’s strategic direction and focus areaProvide advise and support to the Customer Division teams in creating a backlog of improvements and prioritizing these items based on the oganization’s strategic direction and focus areaWork together with the Technology teams in making sure all resources understanding clearly the pain points and challenges faced by customers while seeing the importance of collaborating beyond the scope of work to elevate the customer experience and journeyBridge any gaps between business and technical teams to ensure continuous alignment and seamless communication on the priorities of each improvement idea and initiativeLiaise with external consultants to synchronize between business ideas and system solutionsWork together with external consultants to support business in identifying new ideas and innovation to improve customer experience and journey, refining business case and plan to optimize the benefits and investment justificationsEnsure the partner resources continuously provide recommendations on industry best practices and thought leadership in key topics aligned to oganization’s strategic direction and focus areaEnsure constant and effective communication between the external consultants with various internal teams from Customer Division, Engineering, Finance and other departmentsWork closely with the partner resources to ensure continuous alignment between programme work with the overall company strategy, probing, challenging and understanding thoroughly any new initiative being raisedExecute and govern activities to evangelize innovation and digital mindset in AstroIdentify key areas within business units and provide recommendations for digital transformation, process improvement as well as influence culture and mindset change across the orgnizationInfluence and guide teams to adopt Agile / Scrum concept, standardize processes and governance in documenting and tracking all new and existing ideas or initiatives that brings value to the organizationManage, engage and communicate with various stakeholders from all working levels across the Digital Transformation team and the wider organization

Requirements -
Bachelor’s Degree in Information Technology, Engineering, related field or equivalent experience requiredMinimum 3 years of IT experience, preferably with CRM and Billing systems exposure or equivalent experience for mass media and broadcasting industryStrong expertise in CRM and Billing systems / infrastructure such as Amdocs, Microsoft Dynamics, Oracle CRM, Salesforce or any other relevant skillsetsSuperior knowledge of CRM and Billing business processes and best practicesExperience in and have strong understanding of omni-channel customer journeys, from lead to order fulfillment to servicesExperience of working in an Agile / Scrum environment; having Lean, Six Sigma, SAFe or similar experience is a plus pointStrong expertise in planning and prioritizing projects or improvement backlogs based on business focus area and priorityDemonstrated ability to advice, inspire and motivate people to change their values and practices as evidenced by experience influencing key stakeholders to become servant leaders and to empower teams to adopt the Agile / Scrum framework
Competencies -
Customer obsessed and focused, with an attitude to deliver excellent customer outcomes through functional and technical expertise; able to probe customer needs and translate customer requirements into system specificationsAbility to work in an Agile / Scrum environment, to find opportunities to innovate, invent and simplify ways of working if any aspects of the work scopeDemonstrated ability to think strategically about business, product, and technical challenges; have excellent problem solving, analytics and resolution skillsLean-in, proactive and independent, always looking for ways to take initiative and improve existing programs / processes, have a strong sense of ownership and entrepreneurial spiritExcellent organizational, communication, and interpersonal skills as well as the ability to clearly articulate messages to a variety of audienceProven experience in influencing and facilitating key discussions; show the ability to successfully work with all levels of an organizationDemonstrate ability to successfully work in and / or manage a cross functional team environment; must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams from Customer Experience, Customer Operation, Finance, Engineering and more teamsExceptional project management and organization skills, with a keen eye for detail, requiring minimal supervisionAbility to plan, organize, and prioritize assignments, and to meet critical and established deadlines; able to manage multiple assignments simultaneouslyA keen learner who always seeks to improve individually and team, curious about new possibilities and act to explore the opportunitiesHaving sound knowledge on new and emerging, disruptive technologies, best practices, methodologies and how best to leverage off these trends

Profile Summary

Type:Company Job



Salary:Not Disclosed

Deadline:08th Mar 2020

Company Profile

Astro Malaysia Holdings Berhad (Astro) is a Malaysian and ASEAN digital-first media as well as content and consumer company in the Digital, TV, Radio and eCommerce space. It is Malaysia’s No. 1 online media company with 11.5 million unique visitors per month across the digital platforms of its entertainment and lifestyle brands. The company serves 5 million, or 70% of Malaysian households, who are able to watch Astro content on all screens and on demand, be it TV, laptop, tablet and phone.
NJOI, the company’s subscription-free TV service, offers all Malaysians free access to 28 TV and 20 radio channels on TV and mobile devices. With its subscription-free model, NJOI has been well-received, with over 1.6 million Malaysian households enjoying the service. NJOI will continue to drive the company’s market reach.
Astro Radio includes Malaysia’s highest rated stations across key languages and there are available on both terrestrial and digital channels, reaching over 15 million weekly listeners.
Astro holds the distinction of the ‘Gold’ award in the Media and Entertainment category at the Putra Brand Awards for 7 consecutive years from 2010 to 2016, including the ‘Brand of the Year’ award in 2012, the ‘Brand Icon’ award in 2013 and the ‘Malaysian Marketer of the Year’ award in 2016. Astro Kasih is the company’s CSR arm, whose award winning programmes have been recognised for its innovation and life-changing impact on the community it aspires to serve.

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