• Associate, Call Centre - Great Eastern Takaful Berhad Jobs in Malaysia - 1004411

    Great Eastern Life Assurance Co Ltd
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 21
  • Job Applicants: Less than 10

Job Description

The Role
To meet the individual TAT for Call Center and ensure that the service level are metEquipped and knowledgeable in all areasProduct Knowledge, Procedures, Guidelines to achieve 90% Staff Job Competency IndexAdherence to schedule (ATS) on and occupancy in the Call CentreTo deliver quality service to policyholders and agents and achieve the minimum benchmark setInterprets and attends to procedural and product related questions such as policy information & product featuresCompetent in providing sound advice and feasible alternatives/solutions in resolving policyholders/agents problems or feedbacksAble to communicate and provide constructive feedbacks to CSOs effectivelyIdentify day-to-day process gaps and continuously recommend solutions to improve operational efficiencyAble to identify and recommend controls on day to day operational risksPlan and optimize daily resources through shrinkage management and floor monitoring in achieving the KPIsPrepare report and support Manager with daily administration dutiesAny ad-hoc duties as and when given by management

The Person
Possess tertiary qualification, preferably in Communication, Management, Business Administration or InsuranceMinimum 3-4 years of working experience in Takaful/Life Insurance CompanySound Product KnowledgeExperience in handling correspondence such as letter writing or emailMulti lingualEquipped and updated with the current products, processes and proceduresFamiliar with the operations in Call CentreGood interpersonal skillsStrong Customer Service focus and attitudeGood communication skillsAnalytical and critical thinking skillsProblem solving & decision making

Profile Summary

Type:Company Job

Industry:Insurance

Salary:Not Disclosed

Deadline:20th Feb 2020

Company Profile

Great Eastern Takaful Berhad (GETB), a joint venture company between I Great Capital Holdings Sdn Bhd (i-Great), a subsidiary of Great Eastern Holding Limited and Koperasi Angkatan Tentera (M) Berhad, successfully obtained its operational license on 6 December 2010 and was officially launched on the 10 December 2010. GETB has adopted the 'Takaful For All' approach with its vision of 'Paving The way to GrEaT and COLOURFUL Life: Takaful for You and Me'. The joint venture company is broadening its offering to challenging its operations to a new level in the existing Takaful industry.
GETB's management team comprises of many talented faces which have been the absolute core to the start up and running of the company. This young, vibrant and energetic team is responsible for determining and implementing the vision of GETB. The enigmatic approach which strongly believes in its IGREAT values and its passion for developing talent, complete the two prized assets of GETB. And as at now i-Great has a number of almost 200 family members.

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