• Associate, Contact Centre Jobs in Malaysia - 923570

    Great Eastern Life Assurance Co Ltd
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Kuala Lumpur
  • Save Job
  • Posted above 1 month
  • Job Views: 18
  • Job Applicants: Less than 10

Job Description

The Role

You are responsible for attending to customers enquiries from Customer Service Careline with precise, accurate and concise information while ensuring customer satisfaction You have to attend to inbound, outbound calls and email enquiries in a timely manner

Other areas of responsibilities include

Ensure customers authenticity before revealing sensitive information to customersAchieve personal and teams qualitative and quantitative targetBuild sustainable relationship and engage customers by taking the extra milePromote usage of self-help portals to customersEffectively resolve customers issue by ensuring proper follow-ups are done and completed on a quantifiable timeAttend briefing/training conducted by in-house trainers and other departments on new launched products, processes, procedures and etc
Key Highlights for the position

Normal working hours (non-shift based)Monday to FridaySmart casual attire

The Person

Possess tertiary qualification Preferably, in Education (Linguistic), Customer Service, Mass Communication, Journalism, Management, Business Administration, Insurance or any related disciplineWith at least 1-2 years of working experience in Call Centre preferably in Life Insurance or Financial industry Preferably, with experience in handling correspondence such as letter writing or emailMulti lingualEquipped and updated with the current products, processes and proceduresSound product knowledge in life insurance/generalFamiliar with the operations in Call CentreInvestment knowledgeExcellent writing and communication skillsGood decision making, problem analysing and solving skillsInterpersonal relationship skillsAnalytical and critical thinking skills

Profile Summary

Type:Company Job


Salary:Not Disclosed

Company Profile

Empowering its employees to LIVE GREAT and reach for their potential is one of the many reasons why Great Eastern Life Assurance (M) Berhad (Great Eastern Life) is the employer of choice for insurance.
Established in 1908, Great Eastern Life is the largest life insurer in the country with more than a century of experience and rich heritage in protecting generations of Malaysians. A wholly-owned subsidiary of Great Eastern Holdings Limited, Great Eastern Life is backed by a solid financial foundation of RM70 billion in assets, over 3 million policies in force served by 21 operational branch offices and a network of 17,000 agents nationwide.
As a member of the OCBC Group, Great Eastern Life works closely with its parent company in bancassurance partnerships, and apart from life insurance, is also able to deliver options in general and Takaful insurance under one roof through Great Eastern General Insurance (Malaysia) Berhad (GEGM) and Great Eastern Takaful Berhad (GETB). Its pooled resources afford the Company with more options and versatility in terms of the way business is done, as well as in its hiring practices; whilst also allowing inter-company career mobility opportunities across the Group regionally for its employees.

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