• Associate Manager, Customer Connect Jobs in Malaysia - 1013822

    Johnson & Johnson Sdn. Bhd.
  • 5 - 7 Years
  • Malaysia - Selangor - Petaling Jaya
Login to Apply Register and Apply
  • Save Job
  • Posted above 1 month
  • Job Views: 15
  • Job Applicants: Less than 10

Job Description


Customer engagement

Builds and maintains an effective relationship & partnership with the Customer’s Supply Chain functions and supports and coordinates with the commercial functions of J&J in their interactions with the Customer

Identifies expectations by the Customer and creates process, in collaboration with J&J key stakeholders to effectively meet them

Collaborate with all Johnson & Johnson internal functions that service the Global/Regional Customer, in particular Customer Development, using your Supply Chain expertise and network as appropriate

Continuous improvement

Actively engages with key stakeholders to identify continuous improvement opportunities that service the vision and objectives of the Customer Connect program

Supports major Customer specific initiatives requiring end-to-end supply chain professional contribution

Supports best practice through pro-active sharing of solutions and ideas within the Customer Connect team

Project Leadership

Lead approved initiatives both for their Customer Connect Program relationship as well as in support of the full Customer Connect scope of partners

Communicates fully and as appropriate with the Project Champions associated with the project lead the process to identify and manage risk

Internal Collaboration

Collaborates with Country supply chain team on a regular basis to ensure the customer connect objectives and customer expectation are met locally Continuously collaboration

Actively engages Customer Development (CD) in relation to drive business objective and Customer Connect objectives alignment


Analysis, organizes and presents information that ensures understanding of Customer desires, wishes, collaboration initiatives, budget implications, cost to serve and service performance


Bachelor degree or equivalent work experience considered, with strong supply chain and leadership experience

A minimum of 6 to 7 years of combined experiences in supply chain management/ customer facing role Knowledge of planning, material master, logistic, customer service and distribution in FMCG

Excellent verbal and written communication skills – proficiency in written and oral English is required

Innovative mindset, crisis management, project management, change management, knowledge management, technology and data management, quality mindset, global mindset, influencing, analytics and problem solving, decision making, compliance orientation, business case development, and drive for continuous improvement

Demonstrated ability to handle multiple projects

Strong interpersonal skills and the ability to function as both a team player and a team leader, able to develop and maintain excellent working relationships, work successfully within a team environment, proactive team player, able to take charge and follow-through

Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required

Having Flexibility and ability to adapt to an ever- changing supply chain environment and organization development driven

Experience of with SAP ECC, SAP BW, SAP APO, EDI, CPFR and related field, sales, marketing, e-commerce, customerservice, and/or call center environment will be an advantage

Profile Summary

Type:Company Job


Industry:Consumer Products/FMCG

Salary:Not Disclosed

Deadline:09th Mar 2020

Company Profile

Caring for the world, one person at a time, Johnson & Johnson is the world’s largest and most diversified healthcare company that embraces research and science by bringing innovative ideas, products and services to life. Incorporated in 1960 in Malaysia, Johnson & Johnson Sdn Bhd has a range of diversified offers, ranging from consumer healthcare, medicines to medical devices, to advance the health and well-being of people around the world.
With our regional liquid plant located in Petaling Jaya, we export liquid consumer products to 17 key markets in Asia. With a workforce of about 500 employees in Malaysia, Johnson & Johnson Sdn Bhd is focused on fulfilling our responsibilities to our Customers, Employees, Communities and Stockholders, as outlined in Our Credo. Created in 1943, Our Credo is the cornerstone of Johnson & Johnson’s beliefs and outlines a common set of values that unify our diverse businesses.
The values that guide our decision-making are spelled out in Our Credo. Put simply, Our Credo challenges us to put the needs and well-being of the people we serve first. Our over 125,000 employees in 60 countries are united in a common mission: To help people everywhere live longer, healthier, happier lives.

Register with us to boost your job winning chances

I agree to the terms and Conditions