• Associate, Premium Management Jobs in Malaysia - 1011251

    Great Eastern Life Assurance Co Ltd
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Kuala Lumpur
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  • Posted above 1 month
  • Job Views: 11
  • Job Applicants: Less than 10

Job Description

The Role

To ensure all transactions for autodebit and credit card for Takaful are within the Service Level Agreement (SLA) between GELM and GETB and as stated in the Quality ObjectivesTo ensure all transactions for direct credit are within the SLA as stated in the Quality ObjectivesTo handle data entry for direct credit, credit card and GIRO transactions are within the benchmark setTo reply to letters inclusive of difficult letters within expected time responseTo report to Takaful Outsource and SLA report on a monthly basisTo do checking and signing of lettersTo handle auto debit / direct credit daily / monthly reportsTo prepare letters for giro application rejected by the banksTo attend to correspondence, counter & telephone enquiries/complaints from policyholders, branches & agents relating to policy matters in a clear, accurate & timely mannerTo prepare letter writing and attend to enquiries via different channel, ie Email, letter, ICM, Call Centre escalations, telephone enquiries from various partiesTo prepare team performance report/ TAT report on daily basisTo liaise with bank personnel on matters related to auto debitTo liaise with other department and branches on auto debit / direct credit matters via email and telephoneTo do trouble shoot on auto debit transactionsTo assist in supervising and training of staffTo be involved in any projects/initiatives as and when given by the managementAny ad-hoc duties as and when given by the management

The Person

Tertiary qualification preferably in Communication, Management, Business Administration or InsuranceMinimum FLMI or Diploma in MII or part ACII,AMIIExperience of at least 1 - 2 years in Life Insurance company Preferably with Customer Service experienceSound product knowledgePolicy servicing guidelines & proceduresGeneral Life Underwriting knowledgeGeneral Insurance Act knowledgeProficient in using computer and professional use in Microsoft OfficeGood communication skills - written & verbalInterpersonal skillsSupervisory skillsDelegation skillsGood Public Relations

Profile Summary

Type:Company Job


Salary:Not Disclosed

Deadline:03rd Mar 2020

Company Profile

Great Is Empowering Individuals
We believe in making life great for our employees and empowering them to reach their potential in everything they do.
With over 100 years of financial expertise and success, we are the largest life insurer in the country, serving and protecting millions of Malaysian families throughout their lives with our comprehensive policies since its establishment in 1908. A wholly-owned subsidiary of Great Eastern Holdings Limited, Great Eastern Life has RM79.6 billion in assets, over 3 million policies in force, 21 operational branches, and a network of 19,000 agents nationwide.
As a member of the OCBC Group, we work closely with our parent company in Bancassurance partnerships, and also offer general and Takaful insurances through Great Eastern General Insurance (Malaysia) Berhad (GEGM) and Great Eastern Takaful Berhad (GETB). For employees looking to further progress in their careers, we offer inter-company career mobility opportunities across the Group regionally.

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