Associate, Service Desk Engineer - Jobs in Malaysia - 997926

Job Summary
  • Experience 2-4 Years
  • Telecommuting

Job Description

Responsibilities :-To provide technical support and is entrusted to provide a resolution when an incident arises on all servicesTo be able to provide troubleshooting over the phone and achieve high first time fixesTo log calls and perform necessary follow-up and accurate updates in the Service Desk Application - Service Desk PortalTo provide proper and accurate dissemination of information to the team as per approved work flows, policies & procedures and to provide positive feedback to enhance efficiency and productivity.To continuously ensure that all IT services work flows, guidelines, policies and procedures are adhered to and to be able to educate users during breaches.To ensure information security is practiced at all times.To contribute knowledge documents as and when necessary especially when a there is no troubleshooting guide available for new scope of work.To be able to communicate well in the English language and Bahasa Malaysia.To be able to work with other service desk engineers and is a team player and should be able to work independently when required.Requirements :-Bachelor s Degree (Computer/Telecommunication), Computer Science/Information Technology or equivalent.Fresh graduates are encouraged to apply.Call center or help desk experience will be an added advantage.Basic knowledge of the IT infrastructure which includes network, application, systems and operational supportFamiliar with Windows 98 / 2000 / XP / Vista / 7 platforms.Familiar with Ms Office (Microsoft Outlook) applications.Knowledge in Networking.Excellent communication skillsFluency in English and Bahasa Malaysia (Spoken & Written), knowledge of other languages is an advantage.Pleasant, pro-active and service oriented

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Entertainment/Media

Salary : Not Disclosed

Deadline: 2020-02-10

Company Profile

Astro Malaysia Holdings Berhad (Astro) is a Malaysian and ASEAN digital-first media as well as content and consumer company in the Digital, TV, Radio and eCommerce space. It is Malaysia’s No. 1 online media company with 11.5 million unique visitors per month across the digital platforms of its entertainment and lifestyle brands. The company serves 5 million, or 70% of Malaysian households, who are able to watch Astro content on all screens and on demand, be it TV, laptop, tablet and phone. NJOI, the company’s subscription-free TV service, offers all Malaysians free access to 28 TV and 20 radio channels on TV and mobile devices. With its subscription-free model, NJOI has been well-received, with over 1.6 million Malaysian households enjoying the service. NJOI will continue to drive the company’s market reach. Astro Radio includes Malaysia’s highest rated stations across key languages and there are available on both terrestrial and digital channels, reaching over 15 million weekly listeners. Astro holds the distinction of the ‘Gold’ award in the Media and Entertainment category at the Putra Brand Awards for 7 consecutive years from 2010 to 2016, including the ‘Brand of the Year’ award in 2012, the ‘Brand Icon’ award in 2013 and the ‘Malaysian Marketer of the Year’ award in 2016. Astro Kasih is the company’s CSR arm, whose award winning programmes have been recognised for its innovation and life-changing impact on the community it aspires to serve.
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