JOB SUMMARYResponsible for the procurement and management of all Claims Dept Vendors/Third Party Administrators’ services, including Vendor Performance tracking, reporting and improvement.Responsibilities under Claims Technical & Admin Services include(but are not limited to) Reporting & Data Analytics, Claims Recovery and Claims Department administrative management.JOB RESPONSIBILITIESManage the Vendor Management (VM), Technical Services (TS) and Claims Admin service deliveries. Establish VM and TS benchmarks. Track team members’ productivity and efficiency according to the benchmarks. Benchmarks should be reviewed semi-annually to ensure that they are relevant. On going review of existing processes and procedures for process improvement. Ensure that all manual processes within the unit are automated.Procure and manage all Claims Dept vendors (e.g. Adjusters, Third Party Administrators, Workshops, Medical Providers, Salvage Merchants etc), together with the relevant Claims sub-units.Deliver cost saving through efficiency and better rates and service deliveries.Manage the tender process together with Procurement Dept.Track Vendor Performance vis-a-vis the Service Level Agreement. Log feedback and complaints from Customers and/ or Claims Handlers regarding Vendor services. Ensure that there is a decision/resolution for each complaint. CTS Unit will handle cases which do not involve Claim Handler/Claims Support Staff, Prepare regular Vendor Performance Reports (depends on Type of Report and Frequency).Maintain the Claims system vendor module. Ensure that vendor records are current at all times in the Claims System, Corporate website and other relevant recording/communication channel.Claims Recovery. Execute the end-to-end recovery process once the case is handed over the TS team. Ensure annual review of outstanding cases. Prepare annual report for write off recommendation (with justification) by 30November.Prepare Regular and AdHoc reports for the department, AXA Management and Regulatory bodies.Analyse Claims Dept data and highlight anomalies/trends/patterns to the Head of Claims and Exco.Acts as Claims Dept’s BNM & OFS Complaint Management liaison regarding Claims matters. Maintain BNM & OFS complaints log and ensure that all complaints escalated to the relevant claim sub-units are responded within the SLA.KEY REQUIREMENTSUndergraduate degree in any field. A degree in Law, Statistics, Economic, Accounting or Finance will have an advantage.Relevant experience and existing insurance vendors contact in the insurance industry can be considered.AMII /ACII / DMII or equivalent insurance qualifications. Those with professional qualifications together with relevant experience and existing insurance vendors contacts in the insurance industry will have an advantage.Minimum of 10 years’ experience in and/or similar role / capacity. Experience in planning and executing large projects.Good personal qualities; High integrity level, self-motivated & proactive, able to work independently and good team player.
Type : Company job
Role : Senior Manager
Industry : Insurance
Salary : Not Disclosed
AXA is a global leader in insurance and asset management, with 171,000 employees serving 105 million customers in 61 countries. AXA is ranked as the No. 1 Global Insurance Brand for 10 consecutive years by Interbrand, the world's leading brand consultancy and publisher of the annual Best Global Brands report.
In Malaysia, AXA Affin General Insurance Berhad (AAGI) is a joint venture between AXA Group and Affin Bank Berhad. As one of the fastest growing insurance companies in Malaysia and leader in medical and health insurance (Source: ISM), AAGI offers comprehensive protection solutions to individuals and businesses in all areas of general insurance. AAGI protects over 1.5 million Malaysians, supported by over 800 employees in 23 offices and its multi-distribution channels which include brokers, bank partners, franchise and more than 5,000 agents nationwide.
At AXA, we believe better lives are possible when people believe in themselves. Our new brand promise, "Know You Can" fuels the belief that your better life is within reach. We protect people when things go wrong and we encourage things to go right. The essential driver to achieve this is our people. AXA strives to be the responsible employer, by placing employee engagement at the heart of its business strategy. We create a workplace built on AXA's values, which foster diversity and equal opportunities for all, promote employee participation, encourage professional development and support employee well-being.