PurposeThe Billing Analyst is responsible for identifying the root causes of errors and assists in correcting and preventing future recurring problems.Nature and ScopeThe Billing Analyst is responsible for using the SAP system to manage and resolve a portfolio of customer dispute cases, including following up with customers to determine customer satisfaction of issue resolution. The Billing Analyst must prioritize their assigned dispute cases and research and problem-solve the issues. This position is responsible to identify the root causes of errors and assist in correcting and preventing future recurring problems. The Analyst must thoroughly understand how to process all types of billing adjustments, including credit notes, debit notes, invoice corrections and customer rebates, and obtain appropriate approvals as necessary. Because the root cause of customer dispute cases can be very wide-ranging, the Analyst must have a strong understanding of the overall SAP system and processes to be able to determine where errors can take place. Also, because the Analyst often must deal directly with irate customers by phone, the Analyst should have good phone and customer interface skills in order to maintain good customer relationships. The Billing Analyst also processes special-handled invoices, manual billings and container holdings adjustments. Performance measures include percentage of dispute cases resolved within target date, billings and/or credits processed on a timely basis, and overall invoice accuracy.Daily Operations1.Answers incoming customer phone calls2.Logs dispute case into the SAP system3.Evaluates appropriate assignment of dispute cases4.Prioritize and manage portfolio of customer dispute cases5.Research and resolve dispute cases, including root cause determination6.Follow up with customer to determine satisfaction with dispute resolution7.Process manual billings as required8.Review and process special handled invoices9.Obtain approvals for billing adjustments according to guidelines10.Communicate significant adjustments to the FI organization as requiredMINIMUM REQUIREMENTS AND QUALIFICATIONS•Diploma /Degree in Business, Finance/Accounting,or anyrelated discipline.•Job incumbent is expected to have minimum 1 year customer service or related experience•Job incumbentmust have strong organizational skills, ability to multi-task and be flexible dealing with changes in work assignments or special projects.•Good English skills both written and oral.•Able to speak, read and write Mandarin language.
Type : Company job
Role : Junior Executive
Industry : Manufacturing/Production
Salary : Not Disclosed
Air Products (NYSE:APD) is a world-leading Industrial Gases company celebrating 75 years of operation. The company’s core Industrial Gases business provides atmospheric and process gases and related equipment to manufacturing markets, including refining and petrochemical, metals, electronics, and food and beverage. Air Products is also the world’s leading supplier of liquefied natural gas process technology and equipment. The company’s Performance Materials Division serves the polyurethanes, cleaning and coatings, and adhesives industries.
The company had fiscal 2015 sales of $9.9 billion and has a current market capitalization of approximately $30 billion. Approximately 17,000 employees in 50 countries strive to make Air Products the world’s safest and best performing Industrial Gases company, providing sustainable offerings and excellent service to all customers.