To provide reliable and responsive customer service to all our policyholders and agents. The service will include handling inquiries, complaints, customer retention, processing of new business submission, changes, reinstatements, administration of renewal payments and cashiering.Overseeing branch daily operations – to ensure that policyholder/agent’s inquiries on products and services are timely and accurately.Take charge of office supplies/maintenance whilst ensuring all procedural requirements are strictly adhered to.Proposal checking and receipting of payment.Ensure premium collections are properly accounted for and banked in on a timely basis. Relevant reports, records and documents must be forwarded to Head Office timely for updating of accounts.Handling of Complaints – Provide intensive findings and work with process owner to resolve the complaint.Customer Conservation for walk in customer or by telephone.Business correspondence to policyholder and agents.Manage the Process of simple changes – Non-Financial changes.Uphold Customer service image in line with ARA core attitudes and ensure proper housekeeping and security measures.Ensuring branch operations are in compliant to all Compliance matter and responsible for reporting of suspicious transaction to the AML Compliance Officer and/or Head of Department in line with the Anti-Money Laundering Act (AMLA) and Anti-Terrorism Financing Act (ATFA).Act as the Business Continuity Management (BCM) Coordinator for the branch which includes providing the necessary support and assistance in terms of BCM reporting, planning, training, testing and dissemination of BCM related information.Perform any other duties as assigned by the Management from time to time.REQUIREMENT:Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma inany field.At least 2 year(s) of working experience in the related field is required for this position.Strong interpersonal and pleasant personality.Confident and able to communicate effectively with all levels of internal and external customers.Proactive and able to work with minimum supervision to meet deadlines.Good working knowledge of Microsoft Office applications.Preferably Junior Executives specializing in Customer Service or equivalent.Those with Underwriting Background are also encouraged to apply.
Type : Company job
Role : Junior Executive
Industry : Insurance
Salary : Not Disclosed
Part of the Global Leader in Financial Protection
Incorporated in February 2006, AXA AFFIN Life Insurance Berhad (AXA AFFIN) is a joint venture company between AFFIN Holdings Berhad and AXA Group, a worldwide financial protection leader, which is headquartered in Paris. Leveraging on the AXA Group's strength as a financial protection expert and AFFIN Holdings’ local knowledge and diversified network, AXA AFFIN is focused on helping individuals manage risk and achieve their financial goals.
AXA Affin will strive to build close and lasting relationship with its customers, offering them care, support and advice with the highest standard of professional ethics.