• Call Centre Agent Jobs in Malaysia - 995217

    Agensi Kaunseling & Pengurusan Kredit [AKPK]
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Jalan Sultan Ismail
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  • Posted above 1 month
  • Job Views: 24
  • Job Applicants: Less than 10

Job Description

To handle inbound calls and resolve customers' queries in accordance with the agreed service level

To provide relevant and accurate answers to the customers queries via phone and to be courteous and empathy to customers all the time

To capture relevant data on each call received on the call centre system for record keeping purposes

To report /escalate customer's complaints or any matters arising promptly to the supervisor for further actions

To perform tele-counseling as and when required

To assist supervisor/head in managing daily call centre operation, daily, monthly and yearly performance report preparation for management review

To assist supervisor/head in continuous training session with staffs on Call Centre system and work procedures; and

To perform any ad-hoc tasks as and when required by the supervisors



Requirements



Possess a minimum of SPM or Diplomafrom a recognized University/College

Fresh graduate are encouraged to apply

Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking customers

Good communication skills in Mandarin, English & Bahasa Malaysia

Proficient in MS Office applications including Excel andWord

Able to work independently with minimum supervision, results oriented and a team player

Good communication skills and customer service oriented

Good credit report

Profile Summary

Type:Company Job

Industry:Consulting (Business & Management)

Salary:Not Disclosed

Deadline:04th Feb 2020

Company Profile

Us
The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK), is an agency set up by Bank Negara Malaysia in April 2006 to help individuals take control of their financial situation and gain peace of mind that comes from the wise use of credit.
AKPK offers the following services to individuals, free of charge:

Counselling and advice on financial management


VISION
We want to create a society that is financially savvy. We want to be recognised as the trusted provider of financial education to adult consumers and continue to promote financial prudence.
MISSION
Make Prudent Financial Management A Way of Life.

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