To handle inbound calls and resolve customers queries in accordance with the agreed service level.To provide relevant and accurate answers to the customers queries via phone and to be courteous and empathy to customers all the time.To capture relevant data on each call received on the call centre system for record keeping purposes.To report /escalate customer s complaints or any matters arising promptly to the supervisor for further actions.To perform tele-counseling as and when required.To assist supervisor/head in managing daily call centre operation, daily, monthly and yearly performance report preparation for management review.To assist supervisor/head in continuous training session with staffs on Call Centre system and work procedures; andTo perform any ad-hoc tasks as and when required by the supervisors.Requirements:Possess a minimum of SPM or Diplomafrom a recognized University/College.Fresh graduate are encouraged to apply.Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking customers.Good communication skills in Mandarin, English & Bahasa Malaysia.Proficient in MS Office applications including Excel andWord.Able to work independently with minimum supervision, results oriented and a team player.Good communication skills and customer service oriented.Good credit report.
Type : Company job
Role : N/A
Industry : Consulting (Business & Management)
Salary : Not Disclosed
The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK), is an agency set up by Bank Negara Malaysia in April 2006 to help individuals take control of their financial situation and gain peace of mind that comes from the wise use of credit.
AKPK offers the following services to individuals, free of charge:
Financial education on the responsible use of money and credit management skills
Counselling and advice on financial management
Debt management programme to assist consumers to regain financial control.
We want to create a society that is financially savvy. We want to be recognised as the trusted provider of financial education to adult consumers and continue to promote financial prudence.
Make Prudent Financial Management A Way of Life.