• Call Monitoring Agent Jobs in Malaysia - 922965



    AKN ONE SERVICES SDN. BHD.
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Jalan Chan Sow Lin
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  • Posted 31 days ago
  • Job Views: 4
  • Job Applicants: Less than 10

Job Description

RESPONSIBILITIES



Deliver world class 24 hour one-stop customer service via phone, email and fax, and providing one stop service in a consistent and professional manner.

Handle sales, products & services enquiries.

Handle all Inbound/Outbound calls bi-lingually and effectively.

Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.

Monitor and respond to the alarm signals within service level targets.

Assign out all jobs requested by customer to respective departments for further action.

Based on customer feedback, identify problem trends and highlight to Superior for discussion, service enhancement and resolution of problems.

Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.



REQUIREMENTS



Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diplomain any field.

Required language(s):Bahasa Malaysia, English

Must be able to work rotational shifts.

Must be willing to work in Jalan Chan Sow Lin, Kuala Lumpur

Shift Allowance is provided.

Quarterly KPI incentives.

5 days work week.

Able to work with minimal supervision, result-oriented and positive-minded with exceptional professionalism.

Able to be deployed at short notice when on standby.

Possess good analytical skills and adaptable to changes.



Interested candidates may submit your latest resume complete with photo, personal data, employment history and your academic qualifications.

Visit us at www.akn-agency.com

Profile Summary

Type:Company Job

Industry:Consulting (Business & Management)

Salary:Not Disclosed

Deadline:15th Oct 2019

Company Profile

Youdeserve an enriching career. Give yourself a chance to enrich your life and energize your career! Get connected to the best employment opportunities and well-respected companies through AKN. We shall match your skills, experiences, and needs to the most ideal positions. At AKN, you can explore and enhance your opportunities in numerous job opportunities
OUR COMMITMENT TO CONFIDENTIALITY AND DISCRETION. We protect anonymity. All assignments are performed in our name and we only reveal your name to clients who meet the established requirements. No resumes will be distributed unsolicited.

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