• Call Monitoring Agent Jobs in Malaysia - 970033



    AKN ONE SERVICES SDN. BHD.
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Jalan Chan Sow Lin
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  • Posted above 1 month
  • Job Views: 11
  • Job Applicants: Less than 10

Job Description

RESPONSIBILITIES
Deliver world class 24 hour one-stop customer service via phone, email and fax, and providing one stop service in a consistent and professional mannerHandle sales, products & services enquiriesHandle all Inbound/Outbound calls bi-lingually and effectivelyProvide technical troubleshooting support to customers on alarm issues in an effective and efficient mannerMonitor and respond to the alarm signals within service level targetsAssign out all jobs requested by customer to respective departments for further actionBased on customer feedback, identify problem trends and highlight to Superior for discussion, service enhancement and resolution of problemsHighlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions
REQUIREMENTS
Candidate must possess at least Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma/Advanced/Higher/Graduate Diplomain any fieldRequired language(s)Bahasa Malaysia, EnglishMust be able to work rotational shiftsMust be willing to work in Jalan Chan Sow Lin, Kuala LumpurShift Allowance is providedQuarterly KPI incentives5 days work weekAble to work with minimal supervision, result-oriented and positive-minded with exceptional professionalismAble to be deployed at short notice when on standbyPossess good analytical skills and adaptable to changes
Interested candidates may submit your latest resume complete with photo, personal data, employment history and your academic qualifications

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Profile Summary

Type:Company Job

Industry:Consulting (Business & Management)

Salary:MYR 2,000 - 2,800

Deadline:25th Dec 2019

Company Profile

Youdeserve an enriching career. Give yourself a chance to enrich your life and energize your career! Get connected to the best employment opportunities and well-respected companies through AKN. We shall match your skills, experiences, and needs to the most ideal positions. At AKN, you can explore and enhance your opportunities in numerous job opportunities
OUR COMMITMENT TO CONFIDENTIALITY AND DISCRETION. We protect anonymity. All assignments are performed in our name and we only reveal your name to clients who meet the established requirements. No resumes will be distributed unsolicited.

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