RESPONSIBILITIESDeliver world class 24 hour one-stop customer service via phone email and fax and providing one stop service in a consistent and professional manner Handle sales products and services enquiries Handle all Inbound Outbound calls bi-lingually and effectively Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner Monitor and respond to the alarm signals within service level targets Assign out all jobs requested by customer to respective departments for further action Based on customer feedback identify problem trends and highlight to Superior for discussion service enhancement and resolution of problems Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions REQUIREMENTSCandidate must possess at least Primary Secondary School SPM and quot O and quot Level Higher Secondary STPM and quot A and quot Level Pre-U Diploma Advanced Higher Graduate Diplomain any field Required languages Bahasa Malaysia EnglishMust be able to work rotational shifts Must be willing to work in Jalan Chan Sow Lin Kuala LumpurShift Allowance is provided Quarterly KPI incentives 5 days work week Able to work with minimal supervision result-oriented and positive-minded with exceptional professionalism Able to be deployed at short notice when on standby Possess good analytical skills and adaptable to changes Interested candidates may submit your latest resume complete with photo personal data employment history and your academic qualifications Visit us at www akn-agency com
Type : Company job
Role : N/A
Industry : Consulting (Business & Management)
Salary : MYR 2,000 - 2,800
Youdeserve an enriching career. Give yourself a chance to enrich your life and energize your career! Get connected to the best employment opportunities and well-respected companies through AKN. We shall match your skills, experiences, and needs to the most ideal positions. At AKN, you can explore and enhance your opportunities in numerous job opportunities
OUR COMMITMENT TO CONFIDENTIALITY AND DISCRETION. We protect anonymity. All assignments are performed in our name and we only reveal your name to clients who meet the established requirements. No resumes will be distributed unsolicited.