Job Title: Capacity and Planning ManagerReports To: General ManagerSummary of the job:The Capacity and Planning Manager is accountable for managing all facets of planning and capacity management within the training center and potentially for the region: customer planning coordination, forecasting and optimizing capacity and requirements. Monitors effective delivery and utilization by customer as per order intake.Coordinates timely communication of the overall planning and training schedules that meet customer expectations, customer service and training standards levels and that maximize the utilization of our resources.This manager will develop capacity and resource plans and reports that provide management with the understanding needed to make operational decisions in order to ensure overall success of optimizing the training center resources and potentially leveraging the region.Leads the development and implementation of (departmental) processes, systems, and procedures.The Capacity and Planning Manager works in close cooperation with the regional sales team and may have to collaborate with other operational teams in the region to ensure customer expectations are being met.This highly influential position requires a passionate candidate with exceptional drive for results, which has customer focus, strong analytical skills, effective leadership acumen and the organizational agility to influence at all levels of the organisation, as well as effective verbal and written communication skills.Responsibilities:Coordination of customer’s training requests into effective and cost efficient planning for customers and for all operational departments: flight crew training, cabin crew , engineering and all other relevant training request. Ensure that customer requests are managed effectively and timely and that available resources or fixed cost structures are used to their maximum capacityOptimize capacity management: Provides sales and operations with the visibility needed to make operational decisionsMay act as Operational Account Lead for designated customersManages the centralized Training Service Agreement validation and execution of the pre-bill processLeads the development of operating goals and objectives for the planning team he/she manages: recommends, implements, and administers methods and procedures to enhance operations.Manage department budget & costEducation and General Background:Bachelor or equal through experience – minimum of 5 years relevant experienceHave experience of staff supervision and development. Staff handling skills, customer service provision, and the ability to motivate and coach a team of individuals are attributes required.Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.Knowledge of customer service principles, techniques, (IT) systems, and standards and planning or coordination of schedules in airline or training environment.Applicants must have excellent communication skills, a positive and professional outlook and the ability to work well under pressure. Must speak, read and write English to ICAO Operational Level 5 (in compliance with the ICAO Annex One mandate for professional pilots).Excel, Powerpoint, Outlook. Knowledge of Gemini/STARS is a plus
Type : Company job
Role : Manager
Industry : Aerospace/Aviation/Airline
Salary : Not Disclosed
CAE is a worldwide leader in training for the civil aviation, defence and security, and healthcare markets.
CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. Backed by a 70-year record of industry firsts, we continue to help define global training standards with our innovative virtual-to-live training solutions to make flying safer, maintain defence force readiness and enhance patient safety. We have the broadest global presence in the industry, with over 10,000 employees, 160 sites and training locations in over 35 countries. Each year, we train more than 220,000 civil and defence crewmembers, including more than 135,000 pilots, and thousands of healthcare professionals worldwide.
CAE Kuala Lumpur now fully operates the training centre, which offers initial and recurrent training to airline pilots on Airbus and Boeing platforms, engineering and cabin crew training. In addition to it's anchor customer Air Asia, CAE provides training to over 30 airlines from across the region.
CAE Kuala Lumpur caters to various aviation related training services including:
Airline pilot training
Cabin crew training
Aircraft Maintenance Engineering training
Flight Attendant, Guest services, Ramp services, Professional development training
Safety & Handling of Dangerous Goods training.
Aviation Management and many more