The Chat Support will be required to provide chat support, emails and phone support to customers from Malaysia & Singapore in relation to trading and investment opportunities
The position will require you to support the contact centre in written and spoken English and Mandarin
The Responsibilities of the Role-
Complete Welcome Calls to engage and greet new customers who have invested in the onlinbe trading platform
Determine the needs of the customers and find a solution that suits him/her
Work with customers to identify key business metrics
Develop a plan that addresses important business objectives and track and report on these metrics to ensure success
Ensure all information is captured correctly in the CRM
Keep up with the market news and attend additional training as needed to support evolving business needs
Any other task(s) as assigned by management
The Requirements for the Role-
Diploma/Degree in any discipline23 years old and aboveExcellent command of written and spoken English and MandarinAt least 1 year experience in a similiar position in the forex/commodities industryPossess initiative, able to work independently and as a teamDynamic, highly motivated and a result-oriented team player with good interpersonal skillsAbility to work rotational shiftsContact Centre Operating Days Monday-SundayContact Center Operating Hours 1pm -930pmWork Week 5 day week based on rosterOff Days based on roster
Attractive Salary (RM3250)Performance related allowance on a quarterly basis for confirmed staffMonthly performance bonus up to 40% of the monthly salary15 days Annual Leave14 days Medical LeaveMedical and hospitalization insurance coverage
25th floor, Menara TA One
22, Jalan PRamlee
Candidates with the above qualifications & qualities are required to submit your application via on-line
Only shortlisted candidates will be notified
Industry:Call Center/IT-Enabled Services/BPO
Salary:MYR 3,000 - 3,250
Deadline:20th Feb 2020
Scicom was incorporated in 1997 in Malaysia and is a Public Listed Company (PLC) listed on the main board of Bursa Malaysia. Scicom has been a PLC since 2005 with service centres in Kuala Lumpur and Colombo. We service local conglomerates, multi-nationals and governments around the region and beyond.
Our suite of services include integrated solutions in Customer Lifecycle Management, Education Solutions, e-Commerce Solutions and e-Government Solutions.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually. Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that will rapidly create new sources of value and differentiation. Over 100 million distinct transactions resolve, enhance, provide value and serves our clients customers in over 30 languages.
Our centres in Malaysia and Sri Lanka, linked and fully redundant via state of the art multi-channel technology platforms, serves a discerning client base.
Scicom provides unique solutions in service excellence across Asia Pacific.
Walk in Interview Hours : 9.30am - Monday to Friday
25th Floor, Menara TA One,
22, Jalan P Ramlee, 50250 Kuala Lumpur, Malaysia
Documents to bring with you:-
1. I/C - Malaysian Citizens
2. Passport - Non-Malaysian (Original & Copy)
3. Updated Resume
4. Education Certificates and Transcripts (Original & Copy)
5. Two passport size photos
Do inform and bring your friends who are looking for a great career opportunity!
If you or your friends have been interviewed by us in the last 3 months, please call us for advice/updates to save time.
Immediate Start !
Only shortlisted candidates will be notified.
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