The Universal Banker is an entry level position responsible for the assistance in the execution of sales, products or service activities in coordination with the customer service team The overall objective of this role is to foster relations with customers to build loyalty and to help increase sales to individual consumer clients
Deliver high quality customer service, and respond to and resolve account service issuesTransform service transactions to sales opportunities, complete various financial transactions and refer opportunities to segment partners where appropriateEducate customers on utilizing available access channels (ie ATM, Online and Telephone Banking) and product lines across businessExecute basic account opening for existing customers (when needed) and refer opportunities to segment partners where appropriateParticipate in sales/ service activities within the branch including seminars, micromarketing events, promotional campaigns, product initiatives, etcAdhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assetsAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Previous relevant experience requiredConsistently demonstrates clear and concise written and verbal communication skillsConsistently demonstrates reliable analytic skills
Bachelor's Degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required
Grade All Job Level - All Job FunctionsAll Job Level - All Job Functions - MY
Citi is an equal opportunity and affirmative action employer
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity
Citigroup Inc and its subsidiaries ( Citi) invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE
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Deadline:01st Mar 2020
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards are a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
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