As a Client Care Specialistof The Offshore Partners Sdn Bhd you will be responsible for
Key Duties and Responsibilities
Handle incoming data and audio communication using Asterisk & Vicci platforms, process account details on salesforce & other client provided OETs
Searching for new clients who might benefit from company products or services and maximizing client potential in designated US regions;
Developing long-term relationships with clients, through managing and interpreting their requirements;
Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery;
Negotiating tender and contract terms and conditions to meet both client and company needs;
Schedule Installation support team visits to client residences for the installation of communication services at their respective locations
Process charges for our clients using credit card, debit card or bank account information
Process charge back requests
Carry out any other tasks assigned by Operations Manager
We offer a basic pay of RM2,500 and commission is paid every two month
The candidate must have experience in handling calls for US customers
Experience with good communication skills in English language
At least Diploma or Degree holder in any field
Have good experience in Customer Service will be considered also
Can start immediately and training will be provideded
This job is open for Malaysian and Singaporean citizens
Industry:Call Center/IT-Enabled Services/BPO
Salary:MYR 2,500 - 5,000
Deadline:16th Mar 2020
Recently incorporated, TOP is a consulting, technology and outsourcing services provider with MSC status. TOP aspires to be a market leader by helping companies stay ahead of their competition and advance on the innovation curve.
Managed and led by a team of individuals who have successfully set up similar BPO businesses in other markets in the past, TOP is set to support companies establish new avenues to create and enhance value through operational leadership and co-creation of online customer acquisition solutions. The breadth and expertise of TOP’s BPO services encompass contact centre and managed IT services which enable the provision of the best cost effective solutions to acquire customers for US based clients.
After precisely identifying and analyzing the pertinent issues plaguing the larger BPO corporations in Malaysia as well as developing solutions to address those issues, TOP is all set to bring the business from the North American market to Malaysia. TOP has strategically positioned itself to tap into the ever expanding cable internet and telephone market in USA. With its team of trained and talented individuals (including experts of software development, telephony engineering, operations, Quality & Compliance and workforce management), TOP is ready to launch, operate and expand the business by developing skills & talent of the local Malaysian resources.
TOP is also all geared up to change the general Malaysian perception that BPO is a ‘stop-gap’ arrangement – BPO is indeed capable of being an establishment offering talent suitable and stable career with attractive opportunities for development and growth as seen in other organisations with the traditional hierarchical ladder.
Out of a workforce of almost 60 persons, TOP plans to engage 15 local employees to provide core management, executive and support services. Through detailed quarterly expansion plans, TOP’s intends to progressively increase the number of local employees after due hiring, training and talent development. Key processes handled in Malaysia include the provision of call routing solutions, monitoring the sales process for quality assurance and closing sales.
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