Business nature: BPO/Customer ServiceWorking Location: KL Sentral (Accessible via public transport)Working Days/Hours: Rotational ShiftBenefits:Flight ticket, temporary accommodation, visa, medical card, other allowances etc.Requirements :Candidate must possess at least a Higher Secondary/STPM/ A Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.Required language(s): English (FLUENT), Japanese (NATIVE)Fresh graduates are welcomed!Able to read, write and speak fluently in EnglishJOB RESPONSIBILITIES:Support advertisers worldwide through chat, email,and callbacks.Understand customer enquiries and respond via applicable channels: email, chat, and call backsUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked, and escalated as requiredPerform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processesEnsure all SLAs are met accordinglyDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedProvide a high level of professionalism and competent customer serviceInterested candidates please click the apply button for this position or you may send your updated resume with photo attached to Please note that ONLY SHORTLISTED CANDIDATES will be notified. Thank you.
Type : Company job
Role : N/A
Industry : Human Resources Management/Consulting
Salary : MYR 6,000 - 7,300
ICONIC is a recruitment agency that was established in Vietnam in 2008 with the aim of recruiting human resources. As of today, we have 7 offices within Asia including in Ho Chi Minh, Hanoi, Jakarta, Cikarang, Tokyo, Singapore and Kuala Lumpur, with our business still expanding.
ICONIC always introduce the best career to candidates wishing to find a job or change job. In Malaysia, we mainly serve Japanese companies’. As the number of job vacancies is so high, we could provide fast and efficient matching jobs for you. Therefore, please do not hesitate to contact us for a new career opportunity.