Client Service Executive (Contract) - Jobs in Malaysia - 1337146

Sun Life Malaysia Assurance Berhad
Job Summary
  • Experience 2-4 Years
  • Job Type
    Full Time
  • Telecommuting

Job Description

Job Purpose
This role would be executing the daily operational tasks of providing excellent quality of client service directly to client with accurate information.
Executives must adhere to operational standards and procedures set by the department head and other related operational departments.
These tasks would include attending to clients queries, complaints, issues and problems which might come from any available touch points provided to client.
Businesses served are both for Conventional and Takaful Shared Service clients with the agreed SLA within the company. Should there be any difficulties faced in accomplishing this tasks while providing a client oriented approach, he/she is required to escalate to the manager in charged for any decision making or appropriate approach to protect the companys image and brand.
  • To attend and respond accordingly to telephone, email, letter and face to face enquiries received from clients and business partners
  • To provide Excellent Client Service by being client oriented.
  • Attending to clients queries via call within a timely basis.
  • Track all case-related communication & documentation into relevant tracking tool.
  • To ensure that all the cases are handled efficiently and effectively, attended to according to the agreed SLA
  • To manage good attendance to ensure there is no interruption on daily operations.
  • Schedule and make follow up emails/ letters/ calls or face to face appointments to clients on complex cases.
  • Resolution of issues pertaining to clients policies by liaising with internal departments involved.
  • Ensure clients are satisfied with the service provided by recommended necessary action to the Client.
  • To ensure all the cases to be completed within the time frame without major errors.
  • Able to think out of the box e.g. in order to provide the excellent service and WOW the Clients
  • Candidate must possess at least a Diploma in any field.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in Customer Service or equivalent.
  • Contract position(s) available.

Profile Summary

Type : Company job

Role : N/A

Industry : Insurance

Salary : N/A

Deadline: 2020-09-15

Company Profile

Sun Life Malaysia (Sun Life Malaysia Assurance Berhad and Sun Life Malaysia Takaful Berhad) is a joint venture by Sun Life Financial Inc. and Avicennia Capital Sdn. Bhd., a fully owned Khazanah Nasional Berhad investment holding company, specialising in Insurance and Takaful.
Sun Life Malaysia offers a comprehensive range of life insurance and Takaful products and services to Malaysians across the country and is focused on helping clients achieve lifetime  financial security and live healthier lives. Sun Life Malaysia distributes its products through a range of distribution channels including bancassurance, agency, direct marketing, telemarketing and government and corporate business.
Sun Life Financial is a leading international financial services organisation providing a diverse range of insurance, wealth and asset management solutions to individuals and corporate Clients. Sun Life Financial has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of 30 September 2017, Sun Life Financial had total assets under management of CAD$934 billion. For more information, please visit

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