• Club Services Coordinator, Thailand (CH Nationality) Jobs in Thailand - 1010840

    Anantara Vacation Club (AVC)
  • 0 - 2 Years
  • Thailand - Phuket
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  • Posted above 1 month
  • Job Views: 21
  • Job Applicants: Less than 10

Job Description

PositionClub Services Coordinator (CH Nationality)

LocationPhuket, Thailand

Why Thailand

The “land of smiles” receives around 25 million visitors every year, providing economic growth with an international presence Thailand is well known for its vibrancy, with international restaurants, luxurious hotels

It’s no wonder Thailand is on the radar with renowned tourist from many country moving in to the growing expat community

Position Description

To serve as the key contact point for our customer, providing customer service and reservation service tocustomerin the language of their choice To also liaise closely with the Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner

Key Responsibilities



Provide a high level of customer service forcustomerthrough the Club Services center, website and various communication channels, ensuring a high level of customer satisfaction

Ensurecustomer informationand other reservations are handled in a timely, courteous and efficient manner

Handle all customer concerns or complaint to a satisfactory resolution

Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MINOR departments

Encourage use of Club resorts to achieve a high occupancy and maximum use of space



Qualifications



Excellent Mandarin and English written and verbal skills Other languages an advantage

Excellent computer skills with a good understand of reservation software systems

Strong customer service ethic Ability to deal and handle one to one difficult and complaint situations with customers

Team member with strong work ethics, flexible in approach and supportive of others (essential)



Discover your potential as we strive to fulfill ours

Profile Summary

Type:Company Job

Industry:Travel/Tourism

Salary:Not Disclosed

Deadline:03rd Mar 2020

Company Profile

Anantara Vacation Club, launched in 2010, is an exclusive collection of luxurious Vacation Ownership resorts and suites, offering each generation the opportunity to explore the world’s most exciting destinations. Owners can purchase Club Points that determine the length of stay, time of year and the size and type of accommodation. Anantara Vacation Club is part of Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 126 hotels and serviced suites in operation under the Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, PER AQUUM, Tivoli, St. Regis and Minor International brands. Today Minor Hotels operates in 22 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotel’s parent company, Minor International (MINT) is a global company focused on restaurants, hospitality and retail trading.

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