Collection Officer (Penang Hub) - Jobs in Malaysia - 994299

OCBC Bank (Malaysia) Berhad
Job Summary
  • Experience 1-3 Years
  • Telecommuting

Job Description

To call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure paymentsManage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquenciesManage and achieve daily productivity standards in terms of attempts contacts PTP Kept and amount collectedHandle delinquent customers request for interest waivers queries and complaintsEnsure that collection actions taken are within corporate guidelines and collection policiesAble to take on additional tasks and or projects when assigned Job RequirementsCandidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients Fresh graduates are encouraged to applyExperience in collections customer service contact centre is an added advantageStrong persuasive negotiation and communication skillsPossess good spoken EnglishCustomer-oriented and has good customer service skillsWilling work extended hours as and when required

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Banking/Financial Services

Salary : Not Disclosed

Deadline: 2020-02-03

Company Profile

OCBC Bank, is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southest Asia by assets and one of the world’s most high-rated banks, with an Aa1 rating from Moody’s. It is also ranked by Bloomberg Markets as the world’s strongest bank. OCBC Bank and its subsidiaries offer a broad array of specialist financial services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services. OCBC Bank’s key markets are Singapore’s Malaysia, Indonesia and Greater China. It has a network of over600 branches and representative offices in 18 countries and territories, including more than 330 branches and offices in Indonesia that are operated by its subsidiary, Bank OCBC NISP OCBC Bank’s insurance subsidiary, Great Eastern Holdings, is the largest Insurance group in Singapore and Malaysia by assets. Its asset management subsidiary, Lion Group Investor, is one of the largest private sector asset management companies in Southest Asia. Private Banking services are provided by subsidiary Bank of Singapore, which continued to gain industry recognition in 2011 including being voted ‘Outstanding Private Bank in Asia Pacific’ by Private Banker international After being actively involved in offering Islamic banking products and services since 1995, OCBC Bank launched its wholly-owned Islamic banking subsidiary, OCBC Al-Amin Bank Berhad, on 1 December 2008. OCBC Al-Amin offers products and services which are developed based on the applicable Shariah contract and with the endorsement of the Shariah Advisory Committee to meet the requirements of both Muslims and non-Muslims alike.
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