This role is responsible for product implementation system training client service and ongoing account management Key Responsibilities Product ImplementationAcquire comprehensive knowledge of the Oracle Aconex system and other CEGBU productsFacilitate discussions to gather client and rsquo s requirements to configure projectProvide a Project settings report and other documents where requiredManage the implementation process to ensure time schedule and deliverables are met and resource consumption is tracked and controlled within project allocation Facilitate meetings with client and other key stakeholders to handle concerns overcome resistance to change and drive system adoption Professional Services ConsultingDeliver Professional Services in accordance with scope in Service OrderAcquire understanding of industry processes in order to provide best practice advice to clientsDrive proper use of system through various available training resource such as user workshops online training self-paced learning etc Identify gaps in essential knowledge and tailor training solutions follow up sessions to promptly address themAccount Management Client ServicesProactively maintain working relationships with key clients and stakeholders Make contacts at appropriate intervals and execute to an account management plan Act as local contact to collate and manage customer requests system related issues service escalations Liaise with technical support and product development team to obtain solution update on issue and maintain communication with clients Conduct project review meetings and promote best practice Help client attain value from the system PromotionWork closely with Sales team to promote and scope Professional Services and bull dentify upsell and cross sell opportunitiesAdministration ReportingMaintain customer interaction and professional services delivery recordsUse administrative and relationship management tools to record manage daily activities and submit time records promptly on weekly basisCandidate Requirements Essential Excellent written and verbal communication skills in EnglishFluent in Bahasa Indonesia Candidate has to speak local language due to business dealings in Indonesiain order to liaise with the Bahasa Indonesia speaking associatesPersuasive presentation skills ability to influence various groups ranging through executives management to technical and administration Strong computer and internet skills with proven ability to quickly learn new applications Experience in IT cloud solutions implementation and consultingExposure to construction engineering and resources industries Experience with Project Management Scheduling Cost solutionsAccount Management Client Relationship Management experienceSoftware Training technical trouble shooting experienceCan expect at least monthly overseas travel to client project site location
Type : Company job
Role : Senior Executive
Industry : Computer/Information Technology (Software)
Salary : Not Disclosed
Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With 430,000 customers—including 100 of the Fortune 100—in 175 countries, Oracle provides a complete technology stack both in the cloud and in the data center. Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership. For more information about Oracle (NYSE:ORCL), visit oracle.com.