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The role in a nutshell
We’re looking for an exceptional Content & Social Media Associate to join our Malaysia team, based in Kuala Lumpur You will be an integral part of a growing organisation that seeks to provide world-class service to our business globally
This is a fantastic opportunity to learn more about cryptocurrencies, blockchain, emerging and developed markets, and scaling a global business Working for Luno will enable you to gain global experience and the autonomy to conceive and execute your own projects Best of all, you get to work with a diverse team of talented, ambitious and friendly people on something that will truly revolutionise the world
How you will add value to Luno
Manage the publishing and scheduling of key content areas including blog, landing pages, emails and social channels
Manage end-to-end translations of existing, new and updated content to support localisation efforts
Champion and maintain the editorial and social calendars
Maintain a consistent style guide across all communication channels
Come up with creative ways to increase engagement across key content channels
Work closely with the Country Manager (Malaysia), Head of Content (London), and Marketing team to build a world class content bank
Work closely with the customer success team to ensure customers are well cared for
Ensure all content is in line with Luno’s brand guidelines and tone of voice
Ensure frequently asked questions are updated and explained in our Help Centre
Contribute towards designing local marketing strategies that focus on localisation and leverage local insights
Identify, develop, and manage the creation of content for the market - articles, videos, presentations, demos
Identify marketing growth areas and experiments, to improve product adoption
The experience you will need
Successfully completed your bachelor or master studies in Business, Marketing, Communications or other related fields
2-3 years working within a marketing function
Demonstrated experience with WordPress, Mailchimp/Braze, Hootsuite, Facebook Business Manager
Familiarity with SEO and SEM is hugely advantageous
Preferably a basic knowledge of how cryptocurrencies like Bitcoin and Ethereum work, and enthusiasm to promote cryptocurrencies
The ability to think on your feet and get things done
Entrepreneurial, strong sense of responsibility and very high level of integrity
Excellent interpersonal, communication and negotiation skills
Strong ability to manage stakeholders
Fluent in oral and written English and Bahasa Malaysia Fluency in additional languages will be an added advantage
In the first six months you will
Deeply understand customer needs, wants and behaviors across diverse groups in Malaysia
Develop localised content marketing plans to deliver quality content to existing and prospective Malaysian customers
Develop localised social media plans that lead to high engagement between Luno and the cryptocurrency community in Malaysia
We're providing a phenomenal opportunity to learn more about cryptocurrencies, blockchain, emerging markets, and together we'll work together to scale a global business
You'll learn new skills and continuously develop and share knowledge with your peers
Work with a diverse team of hardworking, ambitious and friendly people on something that will truly revolutionise the world
We'll take care of lunch Monday - Thursday, and organise regular social events for team bonding
We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status You'll need to hold the legal right to work in Malaysia already as we cannot provide visa sponsorship
Deadline:02nd Feb 2020
Cryptocurrencies are rapidly changing the financial landscape, and the Luno team is at the forefront of this revolution. If you’re looking to work on something truly global and disruptive with a forward-thinking and ambitious team that highly values diversity, teamwork, and the continuous quest for excellence, then this is the opportunity for you.
Upgrading the entire planet to a new financial system is a challenge of epic proportions. Like the first moon landing, it requires a special kind of people working together with unusual skill, focus and determination. We’re changing the world, and to do so, well we need the best team on board for our mission. In short, to achieve our goals, we need rockstars. As simple as it is..
We make it safe and easy to buy, store and learn about cryptocurrencies, like Bitcoin and Ethereum. We currently have over 2.5 million customers in 40 countries.
We are series B funded, backed by Balderton Capital, the Naspers Group.
We’re proud to be one of the world’s most international cryptocurrency teams from 26 different nationalities — working across South Africa, Indonesia, the United Kingdom, Malaysia, Nigeria and Singapore.
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