• CUST COMM[CONTRACT]-CRD(WALK-IN INTERVIEW, 21 SEPT[emailprotected] HOTEL) Jobs in Malaysia - 1015184

    Honda Malaysia Sdn Bhd
  • 2 - 4 Years
  • Malaysia - Melaka - Petaling Jaya
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  • Posted above 1 month
  • Job Views: 22
  • Job Applicants: Less than 10

Job Description

Join Our Walk in Interview;

Date 21 September 2019 (Saturday)

Time 900am to 500pm

Venue Eastin Hotel, Pusat Dagang, 13, Jalan 16/11,

Seksyen 16, Petaling Jaya

(Nearest public transport MRT Phileo Damansara)

Please bring along

1 A copy of updated resume with photo

2 Original & copy of academic qualifications / curriculum certificates

3 A copy of NRIC

4 A copy of valid Driving License

5 Latest 3 months payslip (if you are experienced)

Responsibilities

1 To deliver first class, professional customer service to HMSB existing and potential customers
2 To deliver front line customer services to ensure resolution of enquiries
3 To provide customer with accurate and precise product and service information
4 To follows established procedures for each service request, adhering to agreed Key Performance Indicators (KPIs) and quality standards to maximize customer satisfaction
5 To liaise closely with both dealers and internal division for accurate delivery of information and fast resolutions
5 To record all enquiries answered and received, systematically (both manual and computer system)
6 To escalate customer dissatisfaction, complaints or priority issues that cannot be completed with agreed procedures
7 To perform constant follow-up with customers, dealers and internal division and update system immediately till the closure of inquiry/case
8 To assist CCS Unit Leader to follow-up on all follow up with dealers and internal division and notify on non-conformance immediately
9 To continuously strive to develop and maintain good rapport with our customers and strive towards Customer Satisfaction

Requirements

1 Bachelor Degree in Marketing and Administration or associated field
2 Minimum of 2 years work experience in a Customer Fronting position within a service sector company
3 Team player with the ability to prioritizes and follow up
4 Highly motivated, energetic and good communication skills
5 High competence in Problem Solving and Problem Analysis skills
6 Good command of English language & Bahasa Malaysia, both written and spoken

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Manufacturing/Production

Salary:MYR 2,900 - 4,200

Deadline:10th Mar 2020

Company Profile

A company desire to live your dreams, Honda Malaysia Sdn Bhd would like to meet with you. We are a newly established joint venture company, currently engaged in the business of manufacturing, assembling and distributing HONDA automobiles. In accordance with our continuous incentives to expand and establish Malaysia as our future regional production centre, we are presently inviting dynamic and high motivated individuals who have the passion to excel to join our progressive team, as:

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