DUTIES & RESPONSIBILITIES
Make outbound calls to promote and sell a product or serviceBe a solution provider to customers by determining their needs and develop/recommend
products or services and providing product quotes to customersHandle customer needs and requirementsRespond to customer inquiries and resolveApply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibilityPossess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects
Must have SPM and 1 year experience in salesUnderstanding of the sales process and dynamicsA commitment to excellent customer serviceExcellent verbal communication skills in English & BahasaSuperb interpersonal skills, including the ability to quickly build rapport with customersExperience using computers for a variety of tasksAble to work comfortably in a fast paced environment
Industry:Call Center/IT-Enabled Services/BPO
Salary:MYR 2,000 - 2,800
Deadline:29th Mar 2020
SRG ASIA PACIFIC ,Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative community, SRG APAC has expanded within a short span and growing further at a very aggressive rate on a monthly basis.
Pionerred in Business Process Management with 18 Years of Experience in the industry
Specialist in Customer Interaction Management (CIM)
Backed by large conglomerate with shareholding in entertainment, telco, property and many other companies
Transformation towards IR 4.0 with future proofed technology ie: Artificial Intelligence, Robotic Process Automation and Analytics
Handling an average 600K customer interactions monthly
Managing average 5K Emails monthly
Backed by Genesys state of the art PBX/AXD
OMNI channels customer experience delivery
ISO Certified 9001 : 2015
Ministry of Finance (MOF) certified
MSC Status Company
Multiple Language capabilities.
Multiple Industry awards winner in Customer Experience Excellence and Awarded as BEST MALAYSIA EMPLOYEE BRAND Award in 2019
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