Customer Care Administrator - Jobs in Malaysia - 992320

Tune Talk Sdn Bhd
Job Summary
  • Experience 1-3 Years
  • Telecommuting

Job Description

Responsibilities Handle all inbound calls Provide assistance on Live Chat supports Reply customer and rsquo s promptly and follow up call on Customer s Emails Follow up with customer s support requests through Web or Self-Care in a timely manner from general inquiry to technical assistance Escalate the customer s issues to higher level or respective department whenever necessary Maintaining high standard of quality and discipline at all time and adhering to schedule To undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time Requirements Required languages English and Bahasa Malaysia Ability to communicate written and verbal in Mandarin will be an added advantage At least 1 years of working experience in the related field is required for this position Applicants must be willing to work in Bukit Damansara Kuala Lumpur Applicants should be Malaysian citizens or hold relevant residence status Preferably Junior Executives specializing in Customer Service or equivalent Typing speed Minimum 30 wpm Full-Time positionShift based but not exceeding 10pm Work days to follow shift roster

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Telecommunication

Salary : Not Disclosed

Deadline: 2020-01-30

Company Profile

Tune Talk is the fastest growing Mobile Virtual Network Operator in the country, officially launching our commercial services on 19th August 2009. Our target is to provide super low calling rates and exciting incentives to the underserved segment of the market. Our prepaid service offers no-frills voice and Short Messaging Service (SMS) packages that meet the demands for a simple, value-for-money product with easy accessibility and a wide distribution reach. We are operationally, a Mobile Virtual Network Operator or MVNO riding on the extensive network of Celcom (Malaysia) Berhad since signing an MVNO agreement with Celcom in December 2008. Tune Talk is majority owned by Celcom Axiata Berhad and Tune Group Sdn Bhd, with 35% and 25.1% respectively. Tune Group Sdn Bhd is jointly owned by Tan Sri Anthony Francis Fernandes & Datuk Kamarudin Meranun. Our collaboration with Celcom is indeed a landmark partnership that showcases the cooperation and coming together of the country's premier telecommunications provider and an MVNO to bring innovation and revolutionise the country’s mobile industry.
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