• Customer Care Administrator Jobs in Malaysia - 992320

    Tune Talk Sdn Bhd
  • 1 - 3 Years
  • Malaysia - Kuala Lumpur
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  • Posted 20 days ago
  • Job Views: 7
  • Job Applicants: Less than 10

Job Description

Responsibilities

Handle all inbound callsProvide assistance on Live Chat supportsReply customer’s promptly and follow up call on Customer's EmailsFollow up with customer's support requests through Web or Self-Care in a timely manner from general inquiry to technical assistanceEscalate the customer's issues to higher level or respective department whenever necessaryMaintaining high standard of quality and discipline at all time and adhering to scheduleTo undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time

Requirements

Required language(s) English & Bahasa Malaysia Ability to communicate (written and verbal) in Mandarin will be an added advantageAt least 1 year(s) of working experience in the related field is required for this positionApplicants must be willing to work in Bukit Damansara, Kuala LumpurApplicants should be Malaysian citizens or hold relevant residence statusPreferably Junior Executives specializing in Customer Service or equivalentTyping speed Minimum 30 wpmFull-Time positionShift based but not exceeding 10pm Work days to follow shift roster

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Telecommunication

Salary:Not Disclosed

Deadline:30th Jan 2020

Company Profile

Tune Talk is the fastest growing Mobile Virtual Network Operator in the country, officially launching our commercial services on 19th August 2009.
Our target is to provide super low calling rates and exciting incentives to the underserved segment of the market. Our prepaid service offers no-frills voice and Short Messaging Service (SMS) packages that meet the demands for a simple, value-for-money product with easy accessibility and a wide distribution reach.
We are operationally, a Mobile Virtual Network Operator or MVNO riding on the extensive network of Celcom (Malaysia) Berhad since signing an MVNO agreement with Celcom in December 2008.
Tune Talk is majority owned by Celcom Axiata Berhad and Tune Group Sdn Bhd, with 35% and 25.1% respectively. Tune Group Sdn Bhd is jointly owned by Tan Sri Anthony Francis Fernandes & Datuk Kamarudin Meranun.
Our collaboration with Celcom is indeed a landmark partnership that showcases the cooperation and coming together of the country's premier telecommunications provider and an MVNO to bring innovation and revolutionise the country’s mobile industry.

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