• Customer Care Associate (Japan) Jobs in Malaysia - 1015362

    Nezda Malaysia
  • 2 - 4 Years
  • Malaysia - Kuala Lumpur - KL Sentral
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  • Posted above 1 month
  • Job Views: 10
  • Job Applicants: Less than 10

Job Description

Understand customer’s enquiry and respond via applicable channels email, chat, and call backsUnderstand customer enquiries and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked, and escalated as requiredPerform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processesEnsure all SLAs are met accordinglyDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedProvide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite manner following the Facebook processes
Qualifications
Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any fieldRequired language(s) Japanese (JLPT Level 1,2, or 3 Passer)At least 2 year(s) of working experience in the related field is required for this positionApplicants must be willing to work in KL SentralWilling to work in Shifting Schedule/ Rotational shiftPreferably Junior Executives specializing in Customer Service or equivalent3 Full-Time position(s) available

For qualified candidates, kindly send your resume to

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Human Resources Management/Consulting

Salary:MYR 7,500 - 10,000

Deadline:11th Mar 2020

Company Profile

Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Malaysia's most promising people supply chain company with multiple offices and 300+ core employees.
The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.

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