Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs.Understand customer enquiries and ensure they are answered or routed through the appropriate support channelManage customer escalations and ensure that these are answered, tracked, and escalated as requiredPerform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processesEnsure all SLAs are met accordinglyDemonstrate a strong customer service orientation and take responsibility to ensure customers are satisfiedProvide a high level of professionalism and competent customer serviceAble to communicate effectively with customers in a friendly and polite manner following the Facebook processesQualifications:Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor s Degree, Post Graduate Diploma, Professional Degree, any field.Required language(s): Japanese (JLPT Level 1,2, or 3 Passer)At least 2 year(s) of working experience in the related field is required for this position.Applicants must be willing to work in KL Sentral.Willing to work in Shifting Schedule/ Rotational shiftPreferably Junior Executives specializing in Customer Service or equivalent.3 Full-Time position(s) available.For qualified candidates, kindly send your resume to
Type : Company job
Role : Junior Executive
Industry : Human Resources Management/Consulting
Salary : MYR 7,500 - 10,000
Nezda - Established in 2014 with 2 offices world-wide, 200+ global clients and strategic workforce is now emerging as Malaysia's most promising people supply chain company with multiple offices and 300+ core employees.
The company started with IT Temporary staffing and now expanded its portfolio to now become the one stop solution for staffing & HR services by offering the following services:-Temporary staffing, Permanent Recruitment, Payroll processing, and Learning Services.