Customer Care Consultant - Jobs in Malaysia - 993742

Brandt International Sdn Bhd
Job Summary
  • Experience 1-3 Years
  • Telecommuting

Job Description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsRESPONSIBILITIES:• Handling inbound calls regarding general inquiries and complaints from customers• Keep record of customers interactions and transactions• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• To meet/exceed agreed productivity and quality standards (e.g. quality call monitoring andcustomer satisfaction monitors)REQUIREMENTS:• Candidate must possess at least SPM/"O" Level/Diploma/Degree in any field• Good communication skills in English and Bahasa Malaysia (added advantage for Mandarinspeaker)• Strong phone handling skills and active listener• Ability to multi-task, prioritize and manage time effectively• Possess own transportation• Willing to work in a 24 x 7 environmentInterested candidates please apply now or you may come for walk in interview, details as follow:Date /Time: Monday to Friday (9.30am to 11am / 2.30pm to 4pm )Please look for PIC - Ms. Joey (012-300 5127)Venue : Brandt International Sdn BhdLevel 3, Tower 8 Avenue 5, The Horizon, Bangsar South No.8, Jalan Kerinchi, 59200 Kuala Lumpur

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Human Resources Management/Consulting

Salary : MYR 2,300 - 3,200

Deadline: 2020-02-02

Company Profile

Brandt is a Business Transformation Consulting/Training and Outsourcing Company, focused on enabling clients to positively transform their customer strategy and operational efficiency through improving the quality, performance and efficiency of the approa Our vision is “Creating the Branded Customer Experience”. Our mission is working in partnership with our clients, to maximize their customer experience by focusing on Service, Quality and Business performance through People, Process and Operational Excellence. Business Transformation Outsourcing: a) We provide fully outsource inbound and outbound multi-channel contact centre services wherein Brandt will operationally manage the day to day operations (from recruitment to managing Agents at work) to fulfill clients’ changing business requirements and Key Performance Indicators (KPIs). On this front, Brandt currently have call centre operations in the following locations: 1. Indonesia (under Valdo Brandt International): Inbound and Outbound contact centre: 2,500 seats (banks and insurance company); managing 3,000 outsourced staff. These operations are spread over 7 major cities in Indonesia. Back-office (document imaging, Loan Origination System services) and IT infrastructure outsourcing; 2. Philippines: 298 contact centre seats handling outbound calls for US based clients; 3. Malaysia: 102 contact centre seats at Petaling Jaya new town – customer service, loyalty program, revenue generating outbound services b) Human Resource Outsourcing (HRO) – using a proven recruitment process outsourcing framework to provide contact centre and non-contact centre staff with the job right fit for our clients, and managing end-to-end the personnel (employee relations activities for staff retention and record, payroll (salary, EPF, Socso, claims/reimbursements) and disciplinary, coaching/counseling matters. Brandt is currently managing 200 contact centre headcounts under HRO services for one of Malaysia largest tele-communication providers; AND another 100 seats growing to 1,000 seats (end 2013) for the largest tele-communication provider in Singapore, based in Klang c) Build-Operate-Transfer (BOT) model where we help client build their contact centre, and thereafter help operationally run it for a period of time for success transfer; this is not a service offering but a model/approach that we undertake to do BPO especially true for call center environment.
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