• Customer Care Consultant (Transportation Industry) - Johor Jobs in Malaysia - 1024747

    Startek
  • 0 - 2 Years
  • Malaysia - Johor - Johor Bahru
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  • Posted 20 days ago
  • Job Views: 17
  • Job Applicants: Less than 10

Job Description

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Responsibilities

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's productsTo exceed customers expectation in terms of customer service & accurate informationWork in a team to achieve the required KPI elements and SLA
Requirements

Required language(s) Bahasa Malaysia, EnglishFresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training ProvidedCandidate will be based in Aegis Johor BahruApplicant must be willing to work on rotational shiftsWorking experience in the service industry will be an added advantage for this position
Career Growth & Training Programs

Career Path Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company

English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills

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Profile Summary

Type:Company Job

Industry:Call Center/IT-Enabled Services/BPO

Salary:Not Disclosed

Deadline:29th Mar 2020

Company Profile

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STARTEK
Startek is a leading global provider of technology-enabled business process outsourcing solutions. The company provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries. The company has more than 45,000 outsourcing experts across 54 delivery campuses worldwide that are committed to delivering transformative customer experiences for clients. Services include omni-channel customer care, customer acquisition, order processing, technical support, receivables management and analytics through automation, voice, chat, email, social media and IVR, resulting in superior business results for its clients. To learn more about Startek’s global solutions, please visit www.startek.com.
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