As a Customer Care Professional in the Corporate Services Delivery Japan Team, you will be responsible for providing premium customer service and conducting maintenance activities to our Corporate Cients and Travel Agents to assist and resolve their requests in an operations environment.Responsibilities for this role include:Receiving requests from Japan Corporate clients via emails or other channels to provide maintenance activities or outbound calls to resolve enquiries.Work within scheduled Japan working hours and public holidays.Providing excellent customer service by resolving issues in a timely manner.Maintaining customer details accurately; adhering to compliance standardsMonitoring service metrics to ensure service quality and improvement.Supporting other functions within the team to ensure SLAs are met.Liaising with other departments to ensure a smooth experience for clients and customersWhy American ExpressThere’s a difference between having a job and making a difference.American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.Because we believe that the best way to back our customers is to back our people.The powerful backing of American Express.Don’t make a difference without it.Don’t live life without it.Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.You will be rewarded with:A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.Competitive Salary – Get paid what you’re worth.Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:Best of the best Contact Center of the Year (Gold)Best In House Contact Center (Gold)Best Recruitment & Retention Programme (Gold)Best In-house Inbound Contact Centre Under 100 Seats (Gold)Best Contact Centre Professional (Gold)Best Contact Centre Manager (Gold)Best Contact Centre Telemarketer (Gold)Join us and you’ll soon see why.QualificationsHigh standard of Japanese language - speaking & writingPremium customer service skillsExcellent English writing and speaking skillsGood listening skills and problem solving skillsGeneral PC skills both Japanese and EnglishBuilding and maintaining business relationship skillsResults driven with determination to succeedOpenness to take on feed back to improve individual performance"Can do" attitude & willing to go beyond as a great service provideReqID: 19011552Schedule (Full-Time/Part-Time): Full-time
Type : Company job
Role : N/A
Industry : Banking/Financial Services
Salary : MYR 7,500 - 9,000
Join us in the pursuit of what you love.
At American Express, we believe a career should be the pursuit of what you love, a way of making things better in the world around you and the foundation for a successful future. We need you because you are not afraid of embracing challenges and you share an admiration for the values on which this company was built – trust, service, security, integrity, quality, good citizenship and respect.
As part of the world’s largest card issuer and a global services company that operates in 30 countries, with over 62,500 employees, you will play a key role in our continual effort to deliver industry-leading benefits, access to unique experiences, business-building insights and global customer care.
American Express enables the career journeys of our employees through an environment that allows them the opportunity to unleash their maximum potential. We offer richly diverse experiences with global exposure and opportunities including leadership training, employee interest networks, continuing education assistance and access to mentoring by a diverse leadership team.
We are seeking the next generation of leaders to join us. If you are ready to grow your career in a fast-paced setting that will challenge you to achieve your potential, explore our job listings here and discover an extraordinary career at American Express.