• Customer Contact Centre Agent Jobs in Malaysia - 923735



    IKANO Handel Sdn Bhd (SO)
  • 1 - 3 Years
  • Malaysia - Selangor
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  • Posted above 1 month
  • Job Views: 10
  • Job Applicants: Less than 10

Job Description

About the job
We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”

Your assignment
As a contact centre agent, your major mode of work will include answering inbound calls, making out-bound calls, replying to emails, following up on cases and working on webchat/live chat casesYou will report to the Customer Contact Centre Team Leader, and will be responsible for providing an exceptional level of service to customers to support the IKEA stores in MalaysiaYou are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solutions sharingYou will be expected to perform to the basic expectation of meeting your given metrics In addition, you will be expected to adhere to your schedules where applicable, which can include working on public hol-idays and weekends on rotating shifts during our operating hours Both full-time and part-time posi-tions available

Your profile
Experience in a customer facing role, preferably in a customer support function or a contact centre – managing calls and emails, in a fast-paced service/retail industry is an added advantageFresh graduates are welcome to applyYou share our belief that customer loyalty is a key to business success, and are passionate about home furnishings and customer serviceYou enjoy interacting with people, communicate well, and have the desire to improve the experience of our customersMUST possess a good command of both English and Bahasa Malaysia The ability to converse in Manda-rin or Cantonese will be an added advantageProblem-solving, negotiation, and building trustful relationships come naturally to youYou are also self-motivated, calm, empathetic, and customer focused

Please apply via IKEA job page latest by 15 April 2019

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Retail/Merchandise

Salary:Not Disclosed

Deadline:16th Oct 2019

Company Profile

Company Description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

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