• Customer Experience Executive (Digital Marketing) Jobs in Malaysia - 1008113

    Tune Protect Group Berhad
  • 3 - 5 Years
  • Malaysia - Kuala Lumpur - Wisma Tune,19 Lorong Dungun,Damansara Heights
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  • Posted above 1 month
  • Job Views: 13
  • Job Applicants: Less than 10

Job Description

Job Summary

As a Customer Experience Executive of Tune Protect Group, you’ll uphold the group’s pillar of “Wow Customer Experience” You’ll ensure every customer journey and interaction with our digital platform and support channels are upheld to a “wow” standard resulting in customer loyalty and brand differentiation within the industry

In this role, you’ll be expected to
Setup and manage the customer support suite which includes but not limited to live chats, social media monitoring, ticketing, chat bots etcSet KPIs, SLAs, tonality and various support standards to achieve a “wow customer experience”Strategize and identify a structure to coordinate support operations across the Group’s regional businessesManage a team that will utilise monitoring tools from the support suite to identify underperforming tickets / issues and assist with escalation to respective customer support heads / managers across the GroupWork closely with the developers in the Product & Engineering team to resolve digital platform (web, apps, APIs) based user complaints / bugsContinuously refine the existing customer journeys from purchase to claim across digital platforms to uphold the goal of a “wow customer experience” using data from various feedback channels

Required work experience
3-5 years in customer support, consumer based business development or related fieldExperience setting up / managing a customer support departmentExperience in a tech / financial institution field would be an added advantageKnowledge in customer support / ticketing / LIVE chat software would be a significant plusExcellent written & verbal communication skillsAble to present, train & work with pockets of teams across various parts of the business and regionsGreat attention to detail & ablility to multitask

We regret that only shortlisted candidates will be notified By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information for the purpose of processing your application

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Insurance

Salary:Not Disclosed

Deadline:25th Feb 2020

Company Profile

Our Vision is to be recognized as THE leading digital insurance provider, distinctive in its innovative culture, people and customer loyalty proposition.
Tune Protect Group today operates two core businesses; an online business, through which we sell insurance products to customers in more than 20 different markets as part of their online booking process with our online partners or directly with offices in Kuala Lumpur and Dubai, and a general insurance business in Malaysia and Thailand, through our subsidiaries, Tune Insurance Malaysia Berhad and Tune Insurance Public Company Limited respectively

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