Customer Experience Specialist - Vietnamese Speaking (Based in Bangkok) - Jobs in Thailand - 1041917

Agoda Company Pte. Ltd
Job Summary
  • Experience 2-4 Years
  • Telecommuting

Job Description

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG). Agoda has a network of over 2,000,000 vacation rentals and hotels worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 5,000 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Roles & Responsibilities:
To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone,email, and live chat)Understand and deliver business strategies and improve customer services through the execution of self-serviceAccountable for meeting individual (KPIs) and team goalsContinuously identify work process improvements and communicate to Team Leaders and (or) Manager
Native VIETNAMESE Language and excellent command of spoken and written in EnglishAt least 1 year of working experience in the related field would be desirable.Immaculate telephone manners and communication skills.Excellent listening skills, critical-thinker with attention to detail.Minimum typing speed of 35 words per minuteWilling to work on rotating shifts (Earliest Start from 8AM and Latest Finish at 9PM)Ability to work in both a team environment and autonomouslyDemonstrate high degree of integrity and confidentialityWhat we offer:Relocation and visa sponsorshipCompetitive annual salary above market rateMedical coverage (outpatient and inpatient)Paid training and career development opportunitiesDiscounted hotel accommodation; anywhere in the worldExposure to travel industryMultinational working environmentDress code: smart casualStrategic office location : city centre, Bangkok

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Travel/Tourism

Salary : Not Disclosed

Deadline: 2020-04-26

Company Profile

At Agoda, we believe that our people are our biggest strength. We work hard and have fun, and we choose people who are dedicated to making things great. We believe it, and we prove it, every day, in our lives at work and outside. We celebrate our diversity, and whether you’re into sport, music, family, or creative anachronism, at agoda you can be who you want to be. Founded in 2005, and still headed by our co-founder, Agoda is dedicated to doing things the right way and not the easy way – something that has guided every Agoda decision since its inception, and which remains a cornerstone of Agoda’s company culture today. Teams collaborate closely, whether it’s across the room or across the world, and we encourage communication to be open, frequent, and constructive. Agoda became part of Priceline Group, the world’s leader in online travel and related services in 2007.
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