• Customer Experience Specialist - Vietnamese Speaking (Based in Bangkok) Jobs in Thailand - 996362

    Agoda Company Pte. Ltd
  • 2 - 4 Years
  • Thailand - Bangkok - Pathum Wan
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  • Posted above 1 month
  • Job Views: 12
  • Job Applicants: Less than 10

Job Description

Job Overview
Are you passionate about travel and about people Do you enjoy interacting with people as well as utilizing technology

We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment As a Contact Center Team Manager for our Vietnamese language team based in Bangkok, you will support both determined business objectives (KPIs) as well as acting as a motivator and decision maker to ensure that the group is working efficiently and in unity

In this position, you will work closely with the operations management team and other departments within Agoda Customer Experience Group (CEG) to support our contact center The team manager of operations will provide directions, instructions and guidance to the customer care specialists to achieve a certain goal Understand the team members’ strengths, weaknesses and motivations

The position requires you to provide extensive coaching to our contact center agents as well as provide valuable input on processes to our operations team

You will also be expected to contribute with ideas for continuous organizational and employee skills development but also at the global level impacting our international contact center network

Roles & Responsibilities
Providing leadership to support our growing Vietnamese contact center teamCoaching, mentoring and setting up action plans to support key contact center metricsFocusing on the core-opportunity, namely, providing resolution for any and all customer service touchpoints across multiple communication channelsStrong communication skills coupled with the ability to influence others by conducting team meetings, completing appraisals and evaluating performance trends both at the individual and group levelIdentifying scalable best practices, sharing insights and working as a unit to further the businessPassionate about testing an idea, measuring the success and implementing across multi-lingual unitsLeveraging data to make factual decisions or to influence process improvement opportunitiesHiring and developing stars
The ideal candidate will have
Experienced as a people manager or team leader in a customer service or contact center environment1 year experience in supervisory or managerial levelExcellent verbal and written English skillsFluency in Vietnamese is an advantageProficient in MS office and call center equipment/software programsStrong analytical/presentation skillsAble to thrive under pressure, and have experience handing the most critical of customer escalations with calm and respectThe ability to motive others to give their very best with proven track record of this skillsA desire to help others work towards targets and develop their skillsPossess excellent time management and multi-tasking skillsAble to build solid and respectful relationships with partners and other stakeholdersA passion for travel and hospitalitySolution oriented and result drivenWhat we offerRelocation assistant and competitive salaryYoung and dynamic multinational teamCareer opportunityContinuous learning & developmentModern working environment in the heart of one of the most exciting cities in the world

Profile Summary

Type:Company Job

Role:Junior Executive


Salary:Not Disclosed

Deadline:05th Feb 2020

Company Profile

At Agoda, we believe that our people are our biggest strength. We work hard and have fun, and we choose people who are dedicated to making things great. We believe it, and we prove it, every day, in our lives at work and outside. We celebrate our diversity, and whether you’re into sport, music, family, or creative anachronism, at agoda you can be who you want to be.
Founded in 2005, and still headed by our co-founder, Agoda is dedicated to doing things the right way and not the easy way – something that has guided every Agoda decision since its inception, and which remains a cornerstone of Agoda’s company culture today. Teams collaborate closely, whether it’s across the room or across the world, and we encourage communication to be open, frequent, and constructive.
Agoda became part of Priceline Group, the world’s leader in online travel and related services in 2007.

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