SUMMARY OF JOBThe Senior Customer Project Manager is the permanent and primary customer contact person for the duration of the project contract from the stage of project transfer from the Sales department (P0) through to the closure of the project (P3). He/she will also be the single-point-of-contact representing Gutor business for dealing with internal customer who is usually represented by Schneider Front Office Project Manager or Schneider Execution Center Project Manager. These projects shall be handled the same way as external project, except that the customer is represented by Schneider.You will manage from standard Engineering-to-Order (ETO) up to large and complex ETO customer projects in line with the ETO CPP process and with the objective of executing the project to meet the required standard of quality, time and cost. He/she reaches a high level of customer satisfaction and maximizes the margin. To successful in this role, you should possess a good knowledge of the Gutor UPS solution (XXW, SDC, PXP, etc.) and is the first point of contact related to technical questions raised by the customer.ESSENTIAL DUTIES AND RESPONSIBILITIESCustomer Management:• Point of contact for Project and Technical Communication (except Customer Technical Leader/Manager is part of the Project Team) with the customer• Involves the customer in decision-making processes and provides regular information on project progress (progress reports)• Responsible for customer inspections (PIM/FAT/Packing Inspection)• Identifies and creates additional business opportunities out of the ongoing project• Actively gathers information on the customer and the customer’s requirements / targetsProject Execution (Planning, Steering & Controlling):• Ensures that Sales initiates the hand over to execution. Participation at Customer Kick Off Meeting and initiates internal project Kick Off Meeting.• Handles the planning elements and milestones according Schneider Customer Project Process (ETO CPP) in coordination with the Project Planning, Operation, Engineering (Customer Service teams).• Identifies and minimizes non-conformance costs• Leads and organizes status meetings for a regular project status review with the project team if required. Close cooperation with the assigned Application Design Engineer.• Monitors document submission status in cooperation with documentation teams.• Ongoing monitoring of project status, early identification of discrepancies and initiating targeted measures/action• Performs project close review (commercial, lessons learnt, best practice)• Ensures a proper handover of the project to the Customer Service departmentFinance Management:• Leads the project within the defined budget• Has cost and margin responsibility for the project as defined at project start• Initiates invoicing according to project progress and follows up payment status• Reviews initial project calculation, highlight and clarify discrepancies• Participate at monthly project control reviews• Optimizes project profitability• Review final project performanceRisk-, Opportunity- and Claim Management:• Throughout project life cycle, identifies, assesses and monitor all risk factors and opportunities• Assesses the contract in terms of claim-relevant significance• Work closely with Legal department for legal advise• Devise suitable strategies for risk mitigation (elimination, reduction)• Inform customer, management and project team about scope deviations• Identifies and mitigates external claims (defines costs and argumentation, prepares claim and negotiates change order) in close collaboration with purchasing and Sales/Tendering• Identifies opportunities for additional business (defines costing, prepares offers and negotiates change order) in close collaboration with purchasing and Sales/Tendering)3rd party supplier (sub supplier) Management:• Involves purchasing at an early stage of the project• Involves qualified subcontractors/partners in a timely manner• Leads commercial clarifications with support of purchasing and procurement• Rigorously monitors the performance of the subcontractors/partners, conducts timely escalation (in the event of qualitative shortfalls and problems in cooperation) and, where there are any discrepancies , initiates timely suitable actionLeadership & Communication:• Participates at internal project reviews and management information meetings concerning the project status• Ensures targeted and full communication within the project team and with stakeholders on an international basis• Establishes key relationships with all business relevant Stakeholders• Regularly listens to others and conveys messages in an accurate and effective manner.• Solution Support (except Customer Technical Leader/Manager is part of the Project Team)• First point of contact related to technical questions raised by the customer• Reviews technical specification Reviews technical comments (Approval Back) and validates which points will be incorporated or rejected• Creates project execution related documents (schedules, ITP, Quality Plan, Vendor Document List,etc.)• Close cooperation with Customer Project Technical Leaders/ManagersOther Support:• Supports, trains and coaches new team members based on ETO CPP• Supporting the sales/tendering team during the tendering phase• Travelling for maximum 20% (Depending on projects)To be successful in this role, you should meet the following requirements:• Engineering Degree in electrical or related.• 8 years of relevant experience in the electrical industry with at least 5 years of project management experience, in systems / equipment business• Experience in execution of large and complex projects• Strong communication skills (situational adapted, sensitivity, politeness)• Project Management skills (Tools, Methods concerning duties and responsibilities, knowledge of economics in project business)•Ability to handle several projects in parallel
Type : Company job
Role : Manager
Industry : Electrical & Electronics
Salary : Not Disclosed
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