• Customer Service Agent (Online Gaming) Jobs in Malaysia - 981009

    Company Confidential
  • 0 - 2 Years
  • Malaysia - Kuala Lumpur - Mid Valley
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  • Posted above 1 month
  • Job Views: 14
  • Job Applicants: Less than 10

Job Description

Job Description
Handle inbound requests from customer regarding enquiry, complaints via telephone, email, live chat or other available channelsDocument Customer Support inquiries through the official ticket system Keeping up-to-date on records of customer interactionsProvide accurate, valid and complete information through the right methodsManage customer's expectations and handle customer complaints by provide appropriate solution with proper follow upLiaise with appropriate departments (Support, Account Managers, Development) to resolve issues brought up by customersSupport Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback for better efficiency

Job Requirements
Excellent customer service skillsLanguages English, Mandarin (Read & Write), Cantonese is a plusStrong verbal and written communication and interpersonal skillsFresh graduates/Entry level applicants are encouraged to applyExperience in Customer Service/Call Centre would be an added advantageRequired computer skills Microsoft Office Applications (Excel, Word, PowerPoint, Etc)Required typing skills (Chinese characters) above 70 words in one minuteWilling to work on rotational shift (5 days a week, 2 days off)

Profile Summary

Type:Company Job

Salary:Not Disclosed

Deadline:12th Jan 2020

Company Profile


Supporting Online Gaming Project! Handle customers within ASIA region!

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