Job DescriptionHandle inbound requests from customer regarding enquiry complaints via telephone email live chat or other available channels Document Customer Support inquiries through the official ticket system Keeping up-to-date on records of customer interactions Provide accurate valid and complete information through the right methodsManage customer s expectations and handle customer complaints by provide appropriate solution with proper follow up Liaise with appropriate departments Support Account Managers Development to resolve issues brought up by customers Support Team Leader and Managers to continuously review processes identify and resolve service gaps through constructive feedback for better efficiency Job RequirementsExcellent customer service skills Languages English Mandarin Read and Write Cantonese is a plusStrong verbal and written communication and interpersonal skills Fresh graduates Entry level applicants are encouraged to apply Experience in Customer Service Call Centre would be an added advantageRequired computer skills Microsoft Office Applications Excel Word PowerPoint Etc Required typing skills Chinese characters above 70 words in one minuteWilling to work on rotational shift 5 days a week 2 days off
Type : Company job
Role : N/A
Industry : N/A
Salary : Not Disclosed
Specialties in Software Development, E-Commerce, online marketing and New technologies
Remuneration: up to RM 4000
5 days a week, 3 shift rotation basic (day, afternoon, midnight) .
6am-3pm, 2pm to 11pm, 10.30pm to 6.30pm
Training is PROVIDED!
Supporting Online Gaming Project! Handle customers within ASIA region!