Customer Service Assistant Associate - Jobs in Malaysia - 1016373

ELEGANCE CONCEPT SDN BHD
Job Summary
  • Experience 1-3 Years
  • Telecommuting
    N/A



Job Description

Roles & Responsibilities:Require close interaction and skillful communication with customers in product knowledge, brand awareness, before and after sales service via digital channels.Highly attentive in maintaining tight control on daily customers order in line with warehouse department to make sure all orders are well packed, shipped and successfully delivered.Independent enough to liaise with third party fulfillment centre, logistic company and marketplaces partner support team in implementation and tracking sales order to make sure all sales orders are in completed status.High alertness on the stock qty, technical and system error, customer order and complaints, work together in a team to ensure problem solve within the shortest possible time.Help in recovering unpaid order to boost company sales and performance.Independent enough to search and equip with new information in marketplace, new procedure, flash sales, promotion and campaign joined by company.Perform and maintain record and analysis on the issue and specific matters.Ad-hoc task assign by superior.Qualification(s)/Required Skill(s):Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Commerce, Marketing, Others or equivalent.Required language(s):Bahasa Malaysia, English, Bahasa IndonesiaAt least 1Year(s) of working experience in the related field is required for this position.Preferably Junior Executive specialized in Customer Service or equivalent.Commitment Needed:Candidates must be able to work on Saturday and Sunday, offday on weekdaysCandidates must be able to work after working hour whenever is needed including weekends.Candidate must be able to respond to Whatsapp or Calls from company after office hours or weekends.Multitask.Must be open minded, willing to learn diverse skill sets to handle multiple task in highly aggressive and intense environment, to grow along with the company globally as we have sisters companies in overseas.

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Retail/Merchandise

Salary : MYR 1,300 - 2,000

Deadline: 2020-03-14

Company Profile

Our company is household storage solution trading company and we owned several brands. We mainly focus our selling activity via TV shopping channel & E-commerce marketing. We are currently aggressively expanding towards the world. (Singapore, Indonesia, China, United State, United Kingdom, etc). We welcome candidate who is willing to learn and grow to join us in this exciting journey. Our candidate must be flexible and willing to learn different skill sets.
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