Solarvest is seeking a Customer Service Engineer to join our team. We offer a completely hassle-free way for our customer to save on their electricity bill while generating more income. As a service provider, we believe that customer support is more than just answering questions. We want to be role models for our customer. If you are kind of dynamic person who is willing to learn and grow together with the company, you will definitely love this role.This is also a great opportunity if you care deeply, genuinely and passionately about customer support.Responsibilities:Provide technical support on client’s engineering issue.Analyze client’s project performance.Resolve product or service problems by clarifying the client’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintain the company’s existing relationships with a client or group of clients, so that they will continue using the company for business.Review and monitor client’s O&M agreements and make sure it is fulfilled.Set up system and process to improve operational efficiency.Engage with client and technical team together to resolve client’s project issue.Ensuring timely and professional responses to all complaints, requests and queries received.The company barometer, ensure clients have smooth journey with us.Share the client’s valuable feedbacks to serve our customer centric strategy in every department of the company by converting them into action plan.Qualification & Requirement:Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor s Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic), Engineering (Others) or equivalent.At least 1Year(s) of working experience in the related field is required for this position.Preferably Junior Executive specialized in Customer Service or equivalent.Required language(s): Bahasa Malaysia, English, MandarinRequired skill(s): Microsoft OfficeAttitude: Customer & service oriented, energetic and enthusiastic about dealing with people. Team spirit, self-driven to learn, good communicator and patient.Fresh graduates are encouraged to apply.Visit to our Facebook pagewww.facebook.com/solarvestand our websitehttp://www.solarvest.my, you will know better of our company background and business nature in Malaysia Solar Power Engineering Industry.
Type : Company job
Role : Junior Executive
Industry : General & Wholesale Trading
Salary : MYR 2,800 - 4,000
CHANGE TO Utilities/Power
Solarvest Energy is the nation’s fast growing turnkey Solar PV solution provider. We specialized in helping homes & businesses to lower their electricity bill by using solar energy. With our extensive portfolio from small-medium, listed and global companies, from rooftop solar system to building colossal solar farms, focusing deliver long term durability and high-performance solar systems.
Our services and expertise range from Project Development, IPP Licence & Power Purchase Agreement, Project Finance & Investment, Project Design & Engineering, Project Construction, Project Commissioning to Operations & Maintenance. With more than 100 solar energy advocates working for the company, our top engineers and project developers are SEDA Malaysia GCPV certified solar energy experts.
We are onward in developing extensive industrial rooftop solar and solar IPP power plant, improving solar PV technology that is sustainable and environmentally friendly for clean energy-driven future.