Customer Service Executive (Contact Center, 6 months Contract) - Jobs in Malaysia - 974004

Hong Leong Assurance Berhad
Job Summary
  • Experience 1-3 Years
  • Telecommuting
    N/A



Job Description

To attend and seek solution for customers (internal & external) and intermediaries who contact the Customer Service Hotline.To provide efficient and professional service to customers by upholding department's service standardTo provide first contact resolution to resolve customer complaint and escalation on a timely manner.To provide customer service satisfaction through soft skills in call handling and provide accurate information or solution.To demonstrate high level of teamwork and commitment to serve.To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly.To track call report performance data for management analysis.

Requirements

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.Pleasant personality, proactive, self-motivated and patient in handling difficult customers.Good customer handling skills and complaint/difficult customer handling experience.Good written and communication skills.Strong analytical skills and attention to details.Microsoft Office knowledge such as MS Excel and MS WordsAt least 1 year(s) of working experience in the related field is required for this position.Fresh Graduates are also encourage to apply.

Profile Summary

Type : Company job

Role : Junior Executive

Industry : Insurance

Salary : Not Disclosed

Deadline: 2019-12-31

Company Profile

HONG LEONG ASSURANCE BERHAD Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives. Commitment to the customer is the key to HLA's success, where service is provided through a large network of branches, agents and brokers throughout the country as well as bancassurance and alternative distribution channels. HLA began as a General Insurance business under the name of Malaysia Pacific Insurance Berhad in 1972. The Life Insurance business was added into its portfolio a year later. In December 1982, Hong Leong Assurance Sdn Bhd, a composite insurance company was formed eventually acquiring the entire General and Life business of Malaysia Pacific Insurance. Today, HLA is a subsidiary of HLA Holdings Sdn Bhd (HLAH), which is wholly-owned by Hong Leong Financial Group Berhad (HLFG), the financial services arm of Hong Leong Group Malaysia. Pursuant to a strategic partnership, in October 2010, HLA merged its General Insurance business with MSIG Insurance (Malaysia) Bhd (MSIM). Concurrently, HLAH took a 30 percent equity interest in MSIM and Mitsui Sumitomo Insurance Company Limited (MSI) took a 30 percent equity interest in HLA. Moving forward, the General Insurance business would be provided by MSIM, while the life insurance business would continue to be provided by HLA. With the strategic partnership, HLA is poised to reach new horizons for its Life Insurance business. HLA is today one of Malaysia's leading domestic brands for financial planning and protection solutions, specializing in Life Insurance products and services. HONG LEONG FINANCIAL GROUP Hong Leong Financial Group is a leading provider of financial services through the subsidiaries and associate companies of Hong Leong Financial Group Berhad. The Group's Financial Services companies provide a broad spectrum of financial services - banking, treasury, insurance, fund management, investment banking, capital markets and stock-broking throughout Malaysia, Singapore, China, Hong Kong and Vietnam. Based in Kuala Lumpur, our products and services are distributed via a diverse range of distribution channels. Our vision is to be an integrated services group that consistently meet our customers' financial and investment needs. Our goal is to become a leader in the financial services industry, a leader in each of the market that we operate in. HONG LEONG GROUP MALAYSIA Hong Leong Group is a leading conglomerate based in Malaysia with diversified businesses in manufacturing and distribution, financial services, property development & investment, and hospitality & leisure. The Group today controls 13 listed companies in various stock exchanges with over 500 operating subsidiaries and associate companies around the world. Now forty years in operation, the Hong Leong Group has successfully entrenched its brands deeply in the communities where it has a presence - in its home base Malaysia to the rest of Asia, in Western Europe and the UK, in North America and in Oceania.
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