Customer Service Executive - Johor - Jobs in Malaysia - 979503

Aegis BPO Malaysia Sdn Bhd
Job Summary
  • Experience 0-2 Years
  • Telecommuting
    N/A



Job Description

Responsibilities Handling all inbound calls pertaining to customer general enquiries complaints comments feedbacks and other raising issue related to the company s productsTo exceed customers expectation in terms of customer service and accurate information Work in a team to achieve the required KPI elements and SLA Requirements Required languages Bahasa Malaysia EnglishFresh Graduates who are interested to start their career in a call centre are also encouraged to apply and ndash Full Training Provided Candidate will be based in Aegis Johor Bahru Applicant must be willing to work on rotational shifts Working experience in the service industry will be an added advantage for this position Career Growth and Training Programs Career Path Executive and gt Senior Executive and gt Specialist and gt Team Leader and gt Assistant Manager and gt ManageriSTAR and ndash System for Appraisal and Rewards and ndash The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company English Training and ndash Aegis provides English trainings to Aegis employees who would like to improve their communication and business writing skills

Profile Summary

Type : Company job

Role : N/A

Industry : Call Center/IT-Enabled Services/BPO

Salary : Not Disclosed

Deadline: 2020-01-09

Company Profile

"Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate." We recognize people as the key foundation of our extraordinary growth. This reflects in our mission statement: 'Happy Employees, Happy Customers and Happy Shareholders'. Our HR Vision ‘Create a progressive workplace that enables partnership for prosperity’ aims at building an ecosystem which is dynamic, vibrant, contemporary, and presents infinite possibilities for our people.
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