• Customer Service Executive - Johor Jobs in Malaysia - 979503



    Aegis BPO Malaysia Sdn Bhd
  • 0 - 2 Years
  • Malaysia - Johor - Johor Bahru
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  • Posted above 1 month
  • Job Views: 12
  • Job Applicants: Less than 10

Job Description

Responsibilities

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's productsTo exceed customers expectation in terms of customer service & accurate informationWork in a team to achieve the required KPI elements and SLA
Requirements

Required language(s) Bahasa Malaysia, EnglishFresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training ProvidedCandidate will be based in Aegis Johor BahruApplicant must be willing to work on rotational shiftsWorking experience in the service industry will be an added advantage for this position
Career Growth & Training Programs

Career Path Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
iSTAR – System for Appraisal & Rewards – The STAR training is to help Aegis employees to identify their weakness and to develop future leaders for the company

English Training – Aegis provides English trainings to Aegis employees who would like to improve their communication & business writing skills

Profile Summary

Type:Company Job

Industry:Call Center/IT-Enabled Services/BPO

Salary:Not Disclosed

Deadline:09th Jan 2020

Company Profile

"Aegis is a global outsourcing and technology company committed to impacting clients’ business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations in 56 locations across 13 countries with more than 55,000 employees.
Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 39 billion conglomerate."
We recognize people as the key foundation of our extraordinary growth. This reflects in our mission statement: 'Happy Employees, Happy Customers and Happy Shareholders'. Our HR Vision ‘Create a progressive workplace that enables partnership for prosperity’ aims at building an ecosystem which is dynamic, vibrant, contemporary, and presents infinite possibilities for our people.

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