• Customer Service Executive Jobs in Malaysia - 999084



    WAHDAH TECHNOLOGIES SDN. BHD.
  • 2 - 4 Years
  • Malaysia - Melaka - Melaka - Ayer Keroh
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  • Posted above 1 month
  • Job Views: 15
  • Job Applicants: Less than 10

Job Description

Attend inbound/outbound calls from existing and potential partners and customers

Attend inquiries from customers and partners via live chat and email with timely closure on each inquiry

Close sales/bookings with customers and assign vehicles to selected partners via live chat, email or phone in a timely manner

Attend all cases or disputes raise by customers and partners such as excess claim due to damages etc and create relevant invoices for submission to affected party

Complete incoming bookings and review all required documents submitted by customers

Ensure the check out and check in process run smoothly and problem free by providing constant reminder to customers and partners

Identify and resolve claim and refund for disputed cases for partners and customers

Use the most appropriate way to communicate with different behavior types on the telephone

Apply elements of building positive rapport with different types of customers over the phone

Apply the proper telephone etiquette to satisfy various customer situations

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degreein any fieldRequired language(s)English, Bahasa Malaysia, Others - Mandarin & Tamil (Advantage)The position is required to work on shiftAt least 2Year(s) of working experience in the related field is required for this positionPreferably Junior Executive specialized in E-commerce or equivalent

Profile Summary

Type:Company Job

Role:Junior Executive

Industry:Travel/Tourism

Salary:MYR 2,000 - 2,300

Deadline:12th Feb 2020

Company Profile

Wahdah Technologies Sdn. Bhd. is an IT based company which involves in the provision of online services via its platform for car rental operators & general public, individuals and corporate clients. It is a fairly new company with a big mission in revolutionizing the car rental industry particularly in gathering and strengthening car rental operators by systemizing and optimizing the way of handling daily operations in line with current trend. In pursuing the mission, it is now embarking an expansion plan to build up its most valuable asset, the human resources, to cope with growing business activities.

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