Attend inbound/outbound calls from existing and potential partners and customers.Attend inquiries from customers and partners via live chat and email with timely closure on each inquiry.Close sales/bookings with customers and assign vehicles to selected partners via live chat, email or phone in a timely manner.Attend all cases or disputes raise by customers and partners such as excess claim due to damages etc. and create relevant invoices for submission to affected party.Complete incoming bookings and review all required documents submitted by customers.Ensure the check out and check in process run smoothly and problem free by providing constant reminder to customers and partners.Identify and resolve claim and refund for disputed cases for partners and customers.Use the most appropriate way to communicate with different behavior types on the telephone.Apply elements of building positive rapport with different types of customers over the phone.Apply the proper telephone etiquette to satisfy various customer situations.Candidate must possess at least Bachelor s Degree/Post Graduate Diploma/Professional Degreein any field.Required language(s):English, Bahasa Malaysia, Others - Mandarin & Tamil (Advantage)The position is required to work on shift.At least 2Year(s) of working experience in the related field is required for this position.Preferably Junior Executive specialized in E-commerce or equivalent.
Type : Company job
Role : Junior Executive
Industry : Travel/Tourism
Salary : MYR 2,000 - 2,300
Wahdah Technologies Sdn. Bhd. is an IT based company which involves in the provision of online services via its platform for car rental operators & general public, individuals and corporate clients. It is a fairly new company with a big mission in revolutionizing the car rental industry particularly in gathering and strengthening car rental operators by systemizing and optimizing the way of handling daily operations in line with current trend. In pursuing the mission, it is now embarking an expansion plan to build up its most valuable asset, the human resources, to cope with growing business activities.